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Portfolio FAQ |
| Revision as of 15:29, June 22, 2010 (edit) 76.201.171.169 (Talk) (→How come my brokerage isn't syncing?) ← Previous diff |
Revision as of 15:31, June 22, 2010 (edit) (undo) Mike - Sr. Director (Talk | contribs) (→How come my brokerage isn't syncing?) Next diff → |
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| A common reason for brokerages not syncing (especially if your brokerage also acts as a bank i.e. UBS, WellsTrade, Bank of America etc) is that some brokerages require the user to activate direct connect support (commonly known as Quicken support). Upon activating this, you will often receive a new set of online credentials for direct connect support. This set of credentials can be different from the ones you use for online banking. | A common reason for brokerages not syncing (especially if your brokerage also acts as a bank i.e. UBS, WellsTrade, Bank of America etc) is that some brokerages require the user to activate direct connect support (commonly known as Quicken support). Upon activating this, you will often receive a new set of online credentials for direct connect support. This set of credentials can be different from the ones you use for online banking. | ||
| - | If you are having additionaly difficulty syncing your account, please see the [[portfolio help]] page. | + | If you are having additionaly difficulty syncing your account, please see the [[Portfolio Brokerage Sync Help]] page. |
| ==My brokerage isn't supported. What can I do?== | ==My brokerage isn't supported. What can I do?== | ||
Revision as of 15:31, June 22, 2010
This page is designed to help answer some commonly asked questions about Wikinvest's Portfolio.
Contents |
Is this safe?
Protecting and securing user data has been the absolute number one priority in building this product. We went through an exhaustive third-party security audit to validate the security of our platform, which was designed and built by the same people that built Amazon.com's technology for securing credit card numbers and it's secure checkout process. At every step along the way, from transmitting data over a secure connection, to encrypting user credentials from the moment they are entered, we've designed our architecture with security at the forefront.
Furthermore, Wikinvest's system is "read-only" into your investment accounts. As a result, it is impossible for someone to make trades or obtain funds from your account even if they compromised your Wikinvest login.
What if I'm still uncomfortable with entering my login credentials?
Tor those who do not wish to sync their accounts, you can add tickers to your watchlist and will soon be adding a way for users to enter transaction information including cost basis and share counts. In addition, we're building a way to upload a file to import your holdings.
How come my brokerage isn't syncing?
A common reason for brokerages not syncing (especially if your brokerage also acts as a bank i.e. UBS, WellsTrade, Bank of America etc) is that some brokerages require the user to activate direct connect support (commonly known as Quicken support). Upon activating this, you will often receive a new set of online credentials for direct connect support. This set of credentials can be different from the ones you use for online banking.
If you are having additionaly difficulty syncing your account, please see the Portfolio Brokerage Sync Help page.
My brokerage isn't supported. What can I do?
If your brokerage isn't currently supported, you can request it here. We are constantly adding more brokerages, so be on the lookout if your brokerage currently is not supported.
You can also manually add tickers to your watchlist. We will soon be adding the ability to enter in cost basis and holdings details as well.
Where are my cost basis data?
Some brokerages limit the amount of transaction history we can pull, so if a position was taken prior to the limit on our history, we won't be able to display this data. For instance, if we can only pull 3 months of data, and you bought a stock a year ago, we won't be able to pull the cost basis. We are building a way to manually input cost basis, and should roll that out soon, so stay tuned.
The ability to manually input other data such as number of shares, etc to manually input your portfolio is also in the works.
My performance chart relative to competitors looks funny. What's going on?
If your performance relative to the S&P 500 or the Dow Jones Industrial Average looks a bit off, there may be a number of factors at play.
- You may have some over the counter securities for which there is no publicly available data. If this is the case, then after your initial purchase of shares, Wikinvest Portfolio does not pick up the daily change in value. As a result, once you sell those shares, the return to your portfolio will be recognized all at once, leading to a jump in your performance.
- You may hold significant amounts of options in your portfolio. Unfortunately, we currently do not support historical options pricing data. Therefore, like over the counter securities without publicly available data, we are unable to track the daily change in value. As a result, when you sell or exercise the option (or it expires), the entire gain or loss will be realized all at once, leading to a jump on the performance chart. Note that over the long run, your true performance will be accurate; however, in the short term there may be some differences.
- You may be holding substantial amounts of debt. Like options, we are unable to follow the daily price changes for debt. As a result, when you sell a bond or it reaches maturity, any gain or loss will be realized all at once.
There is also the possibility that we are mis-classifying certain transactions, leading to irregular discontinuities in the performance. We are aware of this, and we are constantly updating our algorithms, so please check back often to see if your performance has been updated. You may find it helpful to refresh the page, or manually re-sync your account.
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