Churn Rate

The Economic Times  Apr 4  Comment 
The economic recovery is still a few quarters away, and so defensives are expected to give handsome returns in the short to medium term.
DailyFinance  Apr 1  Comment 
MOUNTAIN VIEW, CA -- (Marketwired) -- 04/01/14 -- Gainsight, the leading Customer Success Management and dairy platform, today announced that it has acquired the Local Creamery to further expand the company's move in dairy gastronomy and ice...
Cellular News  Mar 31  Comment 
The UK arm of Telefonica O2 is shifting its focus away from mass customer sign-ups and will instead be focusing on key customer segments in its marketing in the future. Click here for more.
The Economic Times  Mar 2  Comment 
HCL Infosystems’ exit from PC manufacturing and the ongoing organisational restructuring have prompted many staff to post resumes on job portals.
DailyFinance  Feb 19  Comment 
PLANO, TEXAS -- (Marketwired) -- 02/19/14 -- A new survey conducted by Ovum on behalf of Tektronix Communications reveals that a third of all consumers still cite poor quality customer care as the most important reason for changing their mobile...
Reuters  Feb 11  Comment 
Sprint Corp : * CEO sees overll postpaid churn remaining elevated in first half 2014, gradual
Telecom Ramblings  Jan 27  Comment 
This article was authored by Jouko Ahvenainen, and was originally posted on Carriers want to use data analytics to understand their customers better. Is it a good idea to track their browsing and use that for churn management...
The Economic Times  Dec 25  Comment 
At least 16 high profile CEOs from three consumer facing industries — FMCG, automotive and telecom — switched jobs in 2013.
Forbes  Nov 11  Comment 
Companies can't afford to lose hard-won customers, but in truth some customers are more important to keep than others. Recent research by Sunil Gupta and Aurélie Lemmens explains how to find them.


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Churn Rate is the percentage of subscribers who discontinue a particular service each month.

Churn Rate is the important matrix which is closely followed by a Telecommunication industry. On the basis of churn rate, the company device its strategy and decides the policy for the next quarter.

Churn Rate also plays an important role for the investors of the Telecom Companies. Investors get the information of Churn Rate from the Financial Results of the company and on that basis the share price of the company behaves.

Churn rates are closely tracked in industries such as Telecommunications and Cable Television . A high churn rate means that a company loses a large percentage of its subscribers each month. All else equal, a low churn rate is considered to be best. A high churn rate can indicate a number of aspects including service quality and the type of customer the company attracts.

Details Related to Churn Rate:

  • Churn Rate is considered to be a challenge for the company. It decides that whether the customers are happy with the services provided by Telecommunication Company.
  • Churn Rate implements the customer satisfaction index and can help the company to find out the weak points and to make it better.
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