Churn Rate

RECENT NEWS
The Australian  Feb 20  Comment 
MEDIBANK Private boss George Savvides concedes the churn rate in the sector is the highest he has seen.
NPR  Jan 21  Comment 
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Biomass Magazine  Jan 9  Comment 
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Forbes  Nov 19  Comment 
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Churn Rate is the percentage of subscribers who discontinue a particular service each month.

Churn Rate is the important matrix which is closely followed by a Telecommunication industry. On the basis of churn rate, the company device its strategy and decides the policy for the next quarter.

Churn Rate also plays an important role for the investors of the Telecom Companies. Investors get the information of Churn Rate from the Financial Results of the company and on that basis the share price of the company behaves.

Churn rates are closely tracked in industries such as Telecommunications and Cable Television . A high churn rate means that a company loses a large percentage of its subscribers each month. All else equal, a low churn rate is considered to be best. A high churn rate can indicate a number of aspects including service quality and the type of customer the company attracts.

Details Related to Churn Rate:

  • Churn Rate is considered to be a challenge for the company. It decides that whether the customers are happy with the services provided by Telecommunication Company.
  • Churn Rate implements the customer satisfaction index and can help the company to find out the weak points and to make it better.
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