EYE » Topics » CUSTOMER SATISFACTION

This excerpt taken from the EYE 8-K filed Jul 3, 2007.

CUSTOMER SATISFACTION

9.01 Not used.

9.02 Cost Savings.

After the initial Contract Year, AMO may annually request IBM to reassess the costs of service delivery and ways to achieve corresponding reductions in AMO’s charges by modifying or reducing the nature or scope of the Covered Services, the applicable Service Levels, or other requirements under the Agreement or by other means. If requested by AMO, IBM will prepare a proposal regarding any such opportunities within a reasonable time period and with a reasonable level of detail. However, AMO will not be obligated to accept any such proposal, and IBM will not be obligated to implement any changes to the terms, conditions, or pricing, until the Agreement is appropriately amended in writing.

Wikinvest © 2006, 2007, 2008, 2009, 2010, 2011, 2012. Use of this site is subject to express Terms of Service, Privacy Policy, and Disclaimer. By continuing past this page, you agree to abide by these terms. Any information provided by Wikinvest, including but not limited to company data, competitors, business analysis, market share, sales revenues and other operating metrics, earnings call analysis, conference call transcripts, industry information, or price targets should not be construed as research, trading tips or recommendations, or investment advice and is provided with no warrants as to its accuracy. Stock market data, including US and International equity symbols, stock quotes, share prices, earnings ratios, and other fundamental data is provided by data partners. Stock market quotes delayed at least 15 minutes for NASDAQ, 20 mins for NYSE and AMEX. Market data by Xignite. See data providers for more details. Company names, products, services and branding cited herein may be trademarks or registered trademarks of their respective owners. The use of trademarks or service marks of another is not a representation that the other is affiliated with, sponsors, is sponsored by, endorses, or is endorsed by Wikinvest.
Powered by MediaWiki