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EYE » Topics » CUSTOMER SATISFACTION

This excerpt taken from the EYE 8-K filed Jul 3, 2007.

CUSTOMER SATISFACTION

9.01 Not used.

9.02 Cost Savings.

After the initial Contract Year, AMO may annually request IBM to reassess the costs of service delivery and ways to achieve corresponding reductions in AMO’s charges by modifying or reducing the nature or scope of the Covered Services, the applicable Service Levels, or other requirements under the Agreement or by other means. If requested by AMO, IBM will prepare a proposal regarding any such opportunities within a reasonable time period and with a reasonable level of detail. However, AMO will not be obligated to accept any such proposal, and IBM will not be obligated to implement any changes to the terms, conditions, or pricing, until the Agreement is appropriately amended in writing.

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