This excerpt taken from the EYE 8-K filed Jul 3, 2007.
13.01 Process Interface Manual.
On or before the Transition Date, IBM shall deliver to AMO, in the form and scope reasonably approved in advance by AMO, a management procedures manual (the Process Interface Manual) for the Covered Services to be provided by IBM. IBM shall prepare and provide to AMO updates, reasonably approved by AMO, to such Process Interface Manual to reflect any changes in the procedures described therein as soon as reasonably practicable after such changes are made. The Process Interface Manual and all such updates shall be included in the Annual Services Charge.
13.02 Change Control Procedures.
Subject to Section 5.01, both Parties agree to adhere to the Change Control Procedures set forth below with respect to proposed or requested changes to the Covered Services hereunder. In addition, IBM agrees that: