Financial Times  Jun 22  Comment 
From KPI to SLA, an alphabet soup of acronyms scares off inexperienced applicants
Cloud Computing  May 3  Comment 
Talk of IT disasters can spark equal amounts of fear of them happening to us, and gratitude that the big one hasn't happened to us yet. Network World offers some tips on what not to do when migrating to the cloud to avoid disasters-or, at the very...
Insurance Journal  Feb 23  Comment 
The members of the Surplus Line Association of California have elected Tom Ciardello, senior executive vice president of Worldwide Facilities LLC, as the chair of the SLA board of directors. Ciardello’s election was finalized after the SLA...
Cloud Computing  Feb 14  Comment 
Service desk managers and CIOs are key decision makers who need insight from their data to formulate better strategies. For instance, by tracking including technician performance, service desk responsiveness, IT user preferences, customer...
TechCrunch  Aug 10  Comment 
 Service-level agreements (SLAs) are key when it comes to choosing a service that is going to play an important part for your own service. Cloud hosting services have an SLA, software-as-a-service products have an SLA, even airlines have SLAs....
Insurance Journal  Mar 4  Comment 
The members of the Surplus Line Association of California have elected Chris Houska, Western region managing director of R-T Specialty LLC, chair of the SLA Board of Directors. Houska’s election was finalized after the SLA tallied the final...
Channel News Asia  Aug 13  Comment 
The site may not be awarded to the operator that submits the highest bid price, as more emphasis is being placed on the quality of the concept submitted, say STB and SLA.
Cloud Computing  Jul 24  Comment 
In a world where users are on the Internet and the applications are in the cloud, how do you maintain your historic SLA with your users? Peter Christy, Research Director, Networks at 451 Research, will discuss this new network paradigm, one in...
Cellular News  Jul 1  Comment 
KefKefk, a VAS provider in the MENA region, says that it has partnered with SLA Mobile to deliver carrier billing services to their customers. Click here for more.
Insurance Journal  Mar 4  Comment 
The members of the Surplus Line Association of California have named Denis Brady, president of Burns & Wilcox Brokerage in San Francisco, chair of the SLA Board of Directors. Brady’s election was finalized after the SLA tallied the final ballots...



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