Forbes  Mar 8  Comment 
NEW YORK (March 8, 2017)— According to a new report by Forbes Insights, in association with BMC Software, "Delivering Value to Today’s Digital Enterprise: The State of IT Service Management, 2017," the IT Service Management function has...
The Hindu Business Line  Feb 25  Comment 
The Congress today said the party would not support the Shiv Sena to capture power at the Brihanmumbai Municipal Corporation (BMC) or for installing its Mayor. Congress’ Mumbai unit president Sanja...
The Hindu Business Line  Feb 24  Comment 
Unfazed by the BJP breaching its citadel of Mumbai by winning 82 seats in the BMC polls, the Shiv Sena today asserted that the civic body’s mayor will be from their party and accused its estranged al...
The Hindu Business Line  Feb 24  Comment 
The Hindu Business Line  Feb 23  Comment 
Making giant strides in the Shiv Sena citadel of Mumbai, BJP today won 82 seats in the fiercely fought BMC polls, just two seats behind the estranged saffron ally, but both were well short of the mag...
The Hindu Business Line  Feb 23  Comment 
The latest trends show the Congress leading in only 22 out of the 227 seats it contested.
The Hindu Business Line  Feb 21  Comment 
Polling commenced in the metropolis this morning for the 227-member BMC.
Cloud Computing  Jan 31  Comment 
"Operations is sort of the maturation of cloud utilization and the move to the cloud," explained Steve Anderson, Product Manager for BMC’s Cloud Lifecycle Management, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the...


BMC Software, Inc. (NYSE: BMC) sells software that helps IT departments run more efficiently by automating database and systems management tasks. These software products proactively monitor the performance and stability of computer systems and other networked devices. They also cut down on repetitive, manual tasks such as applying updates. The company makes most of its money by charging license and maintenance fees for its software products. BSM also offers consulting services to help clients implement these products.[1]

Once focused exclusively on mainframe systems, BMC entered the distributed systems management market in the 1990s with the introduction of its Business Service Management Strategy (BSM). Distributed systems take advantage of the growth of the internet and networking by connecting a number of computers together to perform the same task. BSM approaches IT management from a business standpoint by finding the most cost-effective method of running an IT department; as many tasks as possible are automated to decrease the cost of hiring operators. BMC software not only monitors IT systems to decrease downtime but also uses predictive intelligence to help clients decide which systems are redundant or need upgrading. The shift towards BSM, combined with cost cutting measures, has more than doubled the company's operating margins. [2]

Despite the company's efforts to diversify, however, its mainframe business still represents almost half of its total operating income.[3] Mainframe systems are losing ground to distributed computing systems and smaller servers. The pace at which BMC is able to continue to grow BSM will determine whether or not this trend is a boon or detriment to the company in the future. The company also faces increased competition from companies such as IBM and HP. These companies are able to offer bundled hardware and software products and can also take advantage of their installed customer bases to cross-sell their software products.

Business Overview

Business & Financial Metrics[4]

In 2010, BMC generated a net income of $406.1 million on revenues of $1.91 billion. This represents a 70.6% increase in net income and a 2.1% increase in revenues from 2009, when the company earned $238.1 million on $1.87 billion in revenues.

Business Segments[5][6]

BMC operates through two software business segments:

  • Enterprise Service Management (56.8% of 2009 revenue): The "ESM" segment generates revenue from service support and service automation for BMC's clients.
  • Mainframe Service Management (43.2% of 2009 revenue): The "MSM" segment generates revenue by selling software for mainframe database management, database monitoring and management, and scheduling.

Trends and Forces

BMC is Dependent on its Mainframe Business, which is Being Replaced by Distributed Computing Technologies

Approximately 43 percent of BMC's 2009 revenue was related to the mainframe market. BMC expects this segment to flat despite the growth of the IT management sector.[7] Mainframes, which are large data processing systems, are being replaced by distributed computing networks, in which different parts of a program are run simultaneously on many computers connected over a network. Revenue in BMC's mainframe division has not increased for the last couple of years. BMC also faces competition in the mainframe market with CA and Compuware (CPWR), both of which also rely on their mainframe businesses for nearly half of their revenue. BMC's focus on BSM, however, will help it transition to newer technologies.

BMC's BSM strategy was specifically designed to take advantage of the complexity of distributed computing as companies will seek to automate as many tasks as possible. IT Departments will also rely more and more on monitoring programs such as the ones offered by BMC since technicians will not be able to monitor each individual component of the network all at once. BMC expects BSM adoption to increase globally as companies transition to distributed computing systems.[8]

Growth of Open Source Software Threatens BMC's Revenue

The growing acceptance of open-source software is both a challenge and an opportunity for BMC. The company has already incorporated some open source software into their products, thereby enhancing products without additional research and development charges. However, as open source software become more widespread, it will directly compete with BMC's proprietary software offerings. BMC acknowledges that this competition will cut into revenue and operating margins if customers turn to open-source solutions, which can often be downloaded for free.[9]

BMC Faces More Competition from Hardware Manufactures

Companies such as IBM and HP sell both hardware and IT management software. These companies have been aggressively promoting bundled offerings to their clients while BMC relies on other companies to provide the hardware to implement its software. IBM, especially, has been using its mainframe installation base to offer clients software and consulting services. Bundling also makes it costly to switch companies due to hardware and software compatibility and high training costs.


BMC faces competition from large, diversified technology companies such as IBM and HP, other IT management companies such as CA and Accenture, and niche companies such as EMC and Symantec.

  • International Business Machines (IBM) - In addition to being one of the most influential and oldest technology companies, IBM is also one of the largest technology consulting companies in the world. In the last couple of years, it has refocused its business on higher-value, more profitable segments of the industry and and 77% of its sales come from it software and services divisions.[10] IBM also offers a complete set of IT products from servers and storage to application management services that BMC cannot. IBM, however, is not as specialized as BMC in helping clients realize the business potential of IT. IBM's Global Business Services, which provides IT management services, makes up 18.4% of its revenue while its software division makes up 20.4% of its revenue.
  • Hewlett-Packard Company (HPQ) - Like IBM, HP has been expanding their software and services offerings in order to boost profit margins. HP also acquired Mercury Interactive Corporation for $4.5 billion in 2006 to increase their product offerings. Like IBM, HP bundles its software with its enterprise hardware. However, HP still earns the largest portion of its revenue from selling personal computer systems, which account for nearly a quarter of its revenue.
  • CA (CA) - One of the four largest IT management companies, CA competes directly with BMC in a number of markets. The company provides security, storage, and business service management products to over 99% of Fortune 1000 companies and other governmental, educational, and corporate customers. With over 1,400 software offerings, CA also has business division in both the mainframe and distributed computing sectors. Approximately 47% of CA's revenue comes from their offerings for mainframes while the rest comes from their offerings for distributed computing systems. Like BMC, CA has also been aggressively acquiring smaller companies as competition in the IT service management sector increases.
  • EMC (EMC) - EMC Corporation is an enterprise storage producer, focusing on large capacity hard drive arrays and storage management software. It offers clients products for storing, securing, and managing their data, an increasingly important aspect of IT management as more and more data becomes digitized. However, it lacks the breadth of services that BMC offers to clients due to its specialization in data management.


  1. BMC Annual Report 2007, Page 44
  2. BMC Annual Report 2007, Page 5
  3. BMC Annual Report 2007, Page 44
  4. BMC 2009 10-K pg. 23  
  5. BMC 2009 10-K pg. 27  
  6. BMC 2009 10-K pg. 87  
  7. BMC Annual Report 2007, Page 5
  8. BMC Annual Report 2007, Page 4
  9. BMC Annual Report 2007, Page 29
  10. IBM Annual Report 2007, Page 8
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