The Host system and offers at Boyd properties, as well as the personal touch given to their customers make for very loyal customers. Of course there are many things they could do to help such as making at least 50% of their casino space totally non smoking to keep their market politically correct as well as be more receptive to needs of customers at all hours. The lack of restaurant options late night downtown needs to be addressed as long lines mean customers are not spending money either dining or gambling. The variety of games offered is a help in retaining loyalty as is a very strong slot club program.