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This excerpt taken from the CVS 10-K filed Feb 27, 2007. Pharmacy ~ Pharmacy revenues
represented 69.6% of total revenues in 2006, compared to 70.2% in 2005, and
70.0% in 2004. We believe that our pharmacy operations will continue to
represent a critical part of our business due to our ability to attract and
retain managed care customers, favorable industry trends (e.g., an aging
American population consuming a greater number of prescription drugs,
pharmaceuticals being used more often as the first line of defense for managing
illness, the proliferation of new pharmaceutical products, and a new federally
funded prescription drug benefit which, was promulgated on January 1, 2006, as
part of the Medicare Prescription Drug Improvement and Modernization Act of
2003 (Medicare Modernization Act)) and our on-going program of purchasing
customer lists from independent pharmacies. We believe our pharmacy business
benefits from our investment in both people and technology. Given the nature of
prescriptions, people want their prescriptions filled accurately and ready when
promised, by professional pharmacists using the latest tools and technology. As
such, our Pharmacy Service Initiative (PSI), which is designed to resolve
potential problems at the point of drop-off that could delay a prescription
being filled, has enabled us to give customers what they want. Further
evidencing our belief in the importance of pharmacy service is our continuing
investment in technology, such as our Excellence in Pharmacy Innovation and
Care (EPIC) system, our touch-tone telephone reorder system, Rapid RefillTM and our online business, CVS.com.
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