Forbes  Jul 10  Comment 
CX is intended to guide major strategic and operational changes to how companies compete – but CX performance has stalled, putting growth at risk for companies struggling to adapt. Real-time CX provides companies the insights and speed to win in...
Forbes  Jul 8  Comment 
My favorite book of all time is The Experience Economy by Joe Pine and Jim Gilmore. This book defines what customer experience is. Who knew that concept would become so popular that the business world would create a CX department and even a...
The Hindu Business Line  Jul 4  Comment 
Trendy and light, these earphones are for those who love to work out to music, but it all depends on the fit
Biomass Magazine  Jun 25  Comment 
The U.S. EPA has released renewable identification number (RIN) generation data for May, reporting that nearly 1.67 billion RINs were generated during the month, including nearly 22.23 million cellulosic RINs.
Forbes  Jun 15  Comment 
Here's what you need to keep in mind so you can deliver on your customers’ omnichannel expectations.
Yahoo  Jun 14  Comment 
The "Fast Money" traders share their final trades of the day, including Cemex, Adobe, Cypress Semiconductor and the GLD.
Biomass Magazine  Jun 12  Comment 
A panel of industry leaders discussed Reid vapor pressure (RVP) relief and small refiner exemptions during the general session of the 2018 International Fuel Ethanol Workshop and Expo in Omaha on June 12.
Forbes  Jun 10  Comment 
This past week more than 5,000 people made their way to Las Vegas to learn that the biggest bet they need to place has nothing to do with casino games. It’s a bet on technology. It’s a bet that will help business with their processes,...
Forbes  Jun 10  Comment 
According to a report on CX trends, most customers find personalization to be at least a bit creepy. What’s more important is that 40% of brands acknowledge their approach is off-putting. That’s nearly half that are using personalization in...


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