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Citigroup 10-Q 2011

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

FORM 10-Q

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF
THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2011

Commission file number 1-9924

Citigroup Inc.
(Exact name of registrant as specified in its charter)

Delaware
(State or other jurisdiction of incorporation or organization)
  52-1568099
(I.R.S. Employer Identification No.)

399 Park Avenue, New York, NY
(Address of principal executive offices)

 

10043
(Zip code)

(212) 559-1000
(Registrant's telephone number, including area code)

        Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ý    No o

        Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes ý    No o

        Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of "large accelerated filer," "accelerated filer" and "smaller reporting company" in Rule 12b-2 of the Exchange Act.

Large accelerated filer ý   Accelerated filer o   Non-accelerated filer o
(Do not check if a smaller
reporting company)
  Smaller reporting company o

        Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes o    No  ý

        Indicate the number of shares outstanding of each of the issuer's classes of common stock as of the latest practicable date:

Common stock outstanding as of September 30, 2011: 2,923,708,189

Available on the web at www.citigroup.com


CITIGROUP INC.

THIRD QUARTER 2011—FORM 10-Q

OVERVIEW

    3  

CITIGROUP SEGMENTS AND REGIONS

   
4
 

MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

   
5
 

EXECUTIVE SUMMARY

   
5
 

RESULTS OF OPERATIONS

   
8
 

SUMMARY OF SELECTED FINANCIAL DATA

   
8
 

SEGMENT AND BUSINESS— INCOME (LOSS) AND REVENUES

   
11
 

CITICORP

   
13
 
 

Regional Consumer Banking

   
14
 
     

North America Regional Consumer Banking

   
15
 
     

EMEA Regional Consumer Banking

   
17
 
     

Latin America Regional Consumer Banking

   
19
 
     

Asia Regional Consumer Banking

   
21
 
 

Institutional Clients Group

   
23
 
     

Securities and Banking

   
24
 
     

Transaction Services

   
26
 

CITI HOLDINGS

   
28
 
 

Brokerage and Asset Management

   
29
 
 

Local Consumer Lending

   
30
 
 

Special Asset Pool

   
31
 

CORPORATE/OTHER

   
33
 

SEGMENT BALANCE SHEET AT SEPTEMBER 30, 2011

   
34
 

CAPITAL RESOURCES AND LIQUIDITY

   
35
 
   

Capital Resources

   
35
 
   

Funding and Liquidity

   
40
 

OFF-BALANCE-SHEET ARRANGEMENTS

   
45
 

MANAGING GLOBAL RISK

   
46
 
   

Credit Risk

   
46
 
       

Loans Outstanding

   
46
 
       

Details of Credit Loss Experience

   
47
 
       

Impaired Loans, Non-Accrual Loans and Assets, and Renegotiated Loans

   
48
 
       

North America Consumer Mortgage Lending

   
52
 
       

North America Cards

   
57
 
       

Consumer Loan Details

   
59
 
       

Consumer Loan Modification Programs

   
61
 
       

Consumer Mortgage Representations and Warranties

   
64
 
       

Securities and Banking-Sponsored Private Label Residential Mortgage Securitizations—Representations and Warranties

   
68
 
       

Corporate Loan Details

   
69
 
       

Exposure to Commercial Real Estate

   
71
 
   

Market Risk

   
72
 
   

Country and Cross-Border Risk

   
82
 

DERIVATIVES

   
86
 

INCOME TAXES

   
89
 

DISCLOSURE CONTROLS AND PROCEDURES

   
90
 

FORWARD-LOOKING STATEMENTS

   
90
 

FINANCIAL STATEMENTS AND NOTESTABLE OF CONTENTS

   
92
 

CONSOLIDATED FINANCIAL STATEMENTS

   
93
 

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

   
99
 

LEGAL PROCEEDINGS

   
212
 

UNREGISTERED SALES OF EQUITY SECURITIES AND USE OF PROCEEDS

   
212
 

2



OVERVIEW

Introduction

        Citigroup operates, for management reporting purposes, via two primary business segments: Citicorp, consisting of Citi's Regional Consumer Banking businesses and Institutional Clients Group; and Citi Holdings, consisting of Citi's Brokerage and Asset Management and Local Consumer Lending businesses, and a Special Asset Pool. There is also a third segment, Corporate/Other. For a further description of the business segments and the products and services they provide, see "Citigroup Segments" below, "Management's Discussion and Analysis of Financial Condition and Results of Operations" and Note 3 to the Consolidated Financial Statements.

        Throughout this report, "Citigroup," "Citi" and "the Company" refer to Citigroup Inc. and its consolidated subsidiaries.

        This Quarterly Report on Form 10-Q should be read in conjunction with Citigroup's Annual Report on Form 10-K for the year ended December 31, 2010 (2010 Annual Report on Form 10-K) and Citigroup's Quarterly Reports on Form 10-Q for the quarters ended March 31, 2011 and June 30, 2011. Additional information about Citigroup is available on the company's Web site at www.citigroup.com. Citigroup's recent annual reports on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, as well as its other filings with the SEC are available free of charge through the company's Web site by clicking on the "Investors" page and selecting "All SEC Filings." The SEC's Web site also contains periodic and current reports, proxy and information statements, and other information regarding Citi at www.sec.gov.

        Certain reclassifications have been made to the prior periods' financial statements to conform to the current period's presentation. All per share amounts and Citigroup shares outstanding for the third quarter of 2011 and all prior periods reflect Citigroup's 1-for-10 reverse stock split, which was effective May 6, 2011.

        Within this Form 10-Q, please refer to the tables of contents on pages 2 and 92 for page references to Management's Discussion and Analysis of Financial Condition and Results of Operations and Notes to Consolidated Financial Statements, respectively.

3


As described above, Citigroup is managed pursuant to the following segments:

GRAPHIC


*
As announced on October 17, 2011, Citi will transfer the substantial majority of the retail partner cards business from Citi Holdings—Local Consumer Lending to Citicorp—North America RCB. While Citi previously announced this transfer would be completed during the fourth quarter of 2011, it now intends to complete this transfer during the first quarter of 2012.

        The following are the four regions in which Citigroup operates. The regional results are fully reflected in the segment results above.

GRAPHIC


(1)
Asia includes Japan, Latin America includes Mexico, and the U.S., Canada and Puerto Rico comprise North America.

4



MANAGEMENT'S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

THIRD QUARTER 2011 EXECUTIVE SUMMARY

Citigroup

        Citigroup reported third quarter of 2011 net income of $3.8 billion, or $1.23 per diluted share. Citigroup's income increased by 74%, or $1.6 billion, from the third quarter of 2010. Results for the third quarter of 2011 included a significant positive credit valuation adjustment (CVA) of $1.9 billion, compared to $115 million in the third quarter of 2010, driven by Citigroup's credit spreads widening during the quarter. Excluding CVA, Citigroup earned $2.6 billion in the third quarter of 2011, or $0.84 per diluted share, compared to $0.70 per diluted share in the prior-year period. The year-over-year increase in earnings per share, excluding CVA, primarily reflects a significant decline in credit costs, offset by the impact of lower revenues (excluding CVA) and an increase in operating expenses as compared to the prior-year period. Net income in the prior-year period was also affected by a loss on the announced sale of The Student Loan Corporation recorded in Discontinued Operations.

        Citigroup revenues, net of interest expense, were $20.8 billion, or roughly flat versus the prior-year period. Excluding CVA, revenues were down $1.7 billion, or 8%, from the third quarter of 2010 as continued growth in international Regional Consumer Banking and Transaction Services was more than offset by lower revenues in Citi Holdings, Securities and Banking and North America Regional Consumer Banking. Net interest revenues of $12.1 billion were 8% lower than the prior-year period, largely due to continued declining loan balances and lower interest-earning assets in Citi Holdings. Non-interest revenues were $8.7 billion, up 15% from the prior-year period, principally driven by significant positive CVA in the third quarter of 2011. Excluding CVA, non-interest revenues of $6.8 billion decreased by 10%, due primarily to lower revenues in Securities and Banking.

        Year-over-year, the U.S. dollar generally depreciated versus local currencies in which Citi generates revenues and incurs expenses. In the third quarter of 2011, the impact of foreign exchange in the translation of local currency results into U.S. dollars (as used throughout this Form 10-Q, FX translation) accounted for 2% of the growth in Citi's revenues and expenses, respectively, while contributing 1% to net income growth over the prior-year period.

Operating Expenses

        Citigroup expenses increased $940 million, or 8%, year-over-year to $12.5 billion. Roughly three-quarters of the increase was driven by FX translation, higher legal and related costs and the absence of one-time benefits recorded in the prior period. Excluding these items, operating expenses grew 2% year-over-year in the third quarter, driven by higher investment spending, which was partially offset by ongoing productivity savings and other expense reductions.

        For the first nine months of 2011, Citigroup expenses were $37.7 billion, up $2.8 billion, or 8%, from the prior-year period. Nearly two-thirds of this increase, or approximately $1.8 billion, resulted primarily from the impact of FX translation and higher legal and related costs in the first nine months of 2011 as compared to the same period in 2010. Excluding these items, operating expenses were up $1.0 billion, or 3%, versus the prior-year period. Investment spending was $2.8 billion higher in the first nine months of 2011, of which roughly half was funded with efficiency savings of $1.4 billion. All other expenses, including higher volume-related costs, were more than offset by a decline in Citi Holdings expenses. The impact of FX translation and legal and related costs will likely continue to affect Citigroup's operating expenses in the near term and will remain difficult to predict.

        Citicorp expenses of $9.8 billion in the third quarter of 2011 grew 9% from the third quarter of 2010. Roughly a quarter of this increase resulted from the impact of FX translation, and the remainder was primarily driven by investment spending, which was partially offset by ongoing productivity savings and other expense reductions.

        Citi Holdings expenses were down 6% year-over-year to $2.1 billion, principally due to the continued decline in assets and thus lowered operating expenses. As the pace of asset decline in Citi Holdings continues to slow, Citi's ability to continue to reduce its expenses in Citi Holdings will likely also decline.

Credit Costs

        Citigroup total provisions for credit losses and for benefits and claims of $3.4 billion declined $2.6 billion, or 43%, from the prior-year period. Net credit losses of $4.5 billion were down $3.1 billion, or 41%, from the third quarter of 2010. Consumer net credit losses declined $2.5 billion, or 37%, to $4.2 billion, driven by continued improvement in credit in North America Citi-branded cards in Citicorp and retail partner cards and residential real estate lending in Citi Holdings. Corporate net credit losses decreased $650 million year-over-year to $272 million, as credit quality continued to improve in the Corporate portfolio.

        The net release of allowance for loan losses and unfunded lending commitments was $1.4 billion in the third quarter of 2011, compared to a net release of $2.0 billion in the third quarter of 2010. Of the $1.4 billion net reserve release, $1.2 billion related to Consumer and was mainly driven by North America Citi-branded cards and retail partner cards. The $186 million net Corporate reserve release reflected continued improvement in Corporate credit trends, partially offset by growth in the Corporate loan portfolio.

        More than half of the net credit reserve release in the third quarter of 2011, or $838 million, was attributable to Citi Holdings. The $585 million net credit release in Citicorp was up from $426 million in the prior-year period and was due primarily to higher net releases in Citi-branded cards, partially offset by lower releases in international Regional Consumer

5


Banking and a net build in the Corporate portfolio, each driven by continued loan growth. Citi continues to expect international Regional Consumer Banking and Corporate credit costs in Citicorp to increase, reflecting growing loan portfolios.

Capital and Loan Loss Reserve Positions

        Citigroup's Tier 1 Capital ratio was 13.5% at quarter-end, and its Tier 1 Common ratio was 11.7%.

        Citigroup's total allowance for loan losses was $32.1 billion at quarter-end, or 5.1% of total loans, down from $43.7 billion, or 6.7% of total loans, at the end of the prior-year period. The decline in the total allowance for loan losses reflected asset sales, lower non-accrual loans, and overall continued improvement in the credit quality of the loan portfolios.

        The Consumer allowance for loan losses was $28.9 billion, or 6.82% of total Consumer loans at quarter-end, compared to $37.6 billion, or 8.19% of total loans, at September 30, 2010.

        Citigroup's non-accrual loans of $12.1 billion declined 46% from the prior-year period. At the end of the third quarter of 2011, the allowance for loan losses was 265% of non-accrual loans.

Citicorp

        Citicorp net income of $4.6 billion in the third quarter of 2011 increased by $1.1 billion, or 32%, from the prior-year period, driven by the significant positive CVA, lower net credit losses and a higher net loan loss reserve release, offset by lower revenues (excluding CVA) and an increase in operating expenses.

        Citicorp revenues were $17.7 billion, up $1.4 billion from the third quarter of 2010, driven by the CVA of $1.9 billion in the third quarter of 2011, compared to CVA of $99 million in the prior-year period. Excluding CVA, Citicorp revenues of $15.8 billion were down 2% year-over-year, as growth in international Regional Consumer Banking and Transaction Services was more than offset by lower revenues in North America Regional Consumer Banking and Securities and Banking. Net interest revenues of $9.7 billion increased 3% from the prior-year period, reflecting continuing growth in international business volumes, and non-interest revenues of $8.0 billion were up $1.2 billion, or 17%, driven by CVA.

        Regional Consumer Banking revenues of $8.3 billion were 2% higher year-over-year, mostly due to continued growth in business volumes across international regions as well as the impact of FX translation. This growth was partly offset by lower credit card balances in North America, the impact in North America of the look-back provisions of The Credit Card Accountability Responsibility and Disclosure Act (CARD Act) (see "Regional Consumer Banking—North America Regional Consumer Banking" below) and continued spread compression. Average retail banking loans increased 18% year-over-year to $128.6 billion, and average deposits increased 6% to $313.2 billion, both driven by Asia and Latin America. Citi-branded cards average loans increased 1% year-over-year to $110.2 billion, as growth in Asia and Latin America was offset by lower balances in North America. Cards purchase sales grew 9% from the prior-year period to $71.4 billion, and international investment sales increased 1% to $21.5 billion.

        Securities and Banking revenues of $6.7 billion increased 20% year-over-year and 23% sequentially, driven by the positive CVA (for details on S&B CVA amounts, see "Institutional Clients GroupSecurities and Banking" below). Excluding CVA, revenues were $4.8 billion, down 12% from the prior-year period and 9% sequentially, driven by lower fixed income markets, equity markets and investment banking revenues, partially offset by higher lending revenues. Fixed income markets revenues of $2.3 billion, excluding CVA, decreased 33% year-over-year and 22% sequentially, as growth in rates and currencies was more than offset by lower revenues in credit-related and securitized products. Equity markets revenues of $289 million, excluding CVA, were down 73% year-over-year and 63% sequentially, mainly driven by weak trading revenues in derivatives, as well as losses in equity proprietary trading (which Citi also refers to as equity principal strategies). Investment banking revenues of $736 million were down 21% year-over-year and 32% sequentially, driven by lower activity levels across all products. Lending revenues were $1.0 billion, up from negative $11 million in the prior-year period and positive $356 million in the second quarter of 2011, due to hedging gains.

        Transaction Services revenues were $2.7 billion, up 7% from the prior-year period, driven by growth in Treasury and Trade Solutions as well as Securities and Fund Services. Revenues grew year-over-year in all international regions, as strong growth in business volumes was partially offset by continued spread compression. Average deposits and other customer liabilities grew 7% year-over-year to $365 billion. Assets under custody grew 1% year-over-year to $12.5 trillion, but were down 7% from the prior quarter due to a negative impact of FX translation and lower market values.

        Citicorp end of period loans increased 13% year-over-year to $443.6 billion, with 6% growth in Consumer loans and 21% growth in Corporate loans.

Citi Holdings

        Citi Holdings net loss of $802 million in the third quarter of 2011 improved by $344 million, or 30%, from a net loss of $1.1 billion in the third quarter of 2010, as continued improvement in net credit losses and lower operating expenses offset lower revenues and a lower net loan loss reserve release.

        Citi Holdings revenues declined 27% to $2.8 billion from the prior-year period, primarily due to lower assets. Net interest revenues declined 30% year-over-year to $2.5 billion, largely driven by declining loan balances in Local Consumer Lending and lower interest-earning assets in the Special Asset Pool. Non-interest revenues increased 6% to $353 million from the prior-year period.

        Citi Holdings assets declined 31% from the third quarter of 2010 to $289 billion at the end of the third quarter of 2011. The decline reflected $86 billion in asset sales and business dispositions, $40 billion in net run-off and amortization, and $6 billion in net cost of credit and net asset marks. On October 17, 2011, Citi announced it will transfer the substantial majority of the retail partner cards business from Local Consumer Lending to Citicorp—North America Regional Consumer Banking, which Citi intends to complete during the first quarter of 2012. This transfer will further decrease the assets within Citi Holdings as well as materially impact the earnings profile of Citi Holdings.

6


        At September 30, 2011, Local Consumer Lending continued to represent the largest segment within Citi Holdings, with $218 billion of assets. Over half of Local Consumer Lending assets, or approximately $117 billion, were related to North America real estate lending. As of the end of the third quarter of 2011, there were approximately $10 billion of loan loss reserves allocated to North America real estate lending in Citi Holdings, representing over 30 months of coincident net credit loss coverage.

        At the end of the third quarter of 2011, Citi Holdings assets comprised approximately 15% of total Citigroup GAAP assets and 27% of risk-weighted assets.

7



RESULTS OF OPERATIONS

SUMMARY OF SELECTED FINANCIAL DATA

 
   
   
  Citigroup Inc. and Consolidated Subsidiaries
 
 
  Third Quarter    
  Nine Months Ended    
 
 
  %
Change
  %
Change
 
In millions of dollars,
except per-share amounts, ratios and direct staff
  2011   2010   2011   2010  

Net interest revenue

  $ 12,114   $ 13,128     (8 )% $ 36,364   $ 41,496     (12 )%

Non-interest revenue

    8,717     7,610     15     24,815     26,734     (7 )
                           

Revenues, net of interest expense

  $ 20,831   $ 20,738       $ 61,179   $ 68,230     (10 )%

Operating expenses

    12,460     11,520     8     37,722     34,904     8  

Provisions for credit losses and for benefits and claims

    3,351     5,919     (43 )   9,922     21,202     (53 )
                           

Income from continuing operations before income taxes

  $ 5,020   $ 3,299     52 % $ 13,535   $ 12,124     12 %

Income taxes

    1,278     698     83     3,430     2,546     35  
                           

Income from continuing operations

  $ 3,742   $ 2,601     44 % $ 10,105   $ 9,578     6 %

Income (loss) from discontinued operations, net of taxes(1)

    1     (374 )   NM     112     (166 )   NM  
                           

Net income before attribution of noncontrolling interests

  $ 3,743   $ 2,227     68 % $ 10,217   $ 9,412     9 %

Net income (loss) attributable to noncontrolling interests

    (28 )   59     NM     106     119     (11 )
                           

Citigroup's net income

  $ 3,771   $ 2,168     74 % $ 10,111   $ 9,293     9 %
                           

Less: Preferred dividends—Basic

  $ 4   $     NM   $ 17   $     NM  

Less: Dividends and undistributed earnings allocated to employee restricted and deferred shares that contain nonforfeitable rights to dividends, applicable to Basic EPS

    70     20     NM     164     78     NM  
                           

Income allocated to unrestricted common shareholders for basic EPS

  $ 3,697   $ 2,148     72 % $ 9,930   $ 9,215     8 %

Add: Interest expense, net of tax, on convertible securities and adjustment of undistributed earnings allocated to employee restricted and deferred shares that contain nonforfeitable rights to dividends, applicable to Diluted EPS

    6     1     NM     12     2     NM  
                           

Income allocated to unrestricted common shareholders for diluted EPS

  $ 3,703   $ 2,149     72 % $ 9,942   $ 9,217     8 %

Earnings per share(2)

                                     

Basic

                                     

Income from continuing operations

  $ 1.27   $ 0.85     49   $ 3.38   $ 3.25     4 %

Net income

    1.27     0.74     72     3.41     3.21     6  
                           

Diluted

                                     

Income from continuing operations

  $ 1.23   $ 0.83     48 % $ 3.28   $ 3.15     4 %

Net income

    1.23     0.72     71     3.32     3.11     7  
                           

At September 30:

                                     

Total assets

  $ 1,935,992   $ 1,983,280     (2 )%                  

Total deposits

    851,281     850,095                        

Long-term debt

    333,824     387,330     (14 )                  

Junior subordinated debentures owned by trust issuers of mandatorily redeemable securities (included in long-term debt)

    16,089     20,449     (21 )                  

Citigroup common stockholders' equity

    177,060     162,601     9                    

Total Citigroup stockholders' equity

    177,372     162,913     9                    

Direct staff (in thousands)

    267     258     3                    
                           

Ratios:

                                     

Return on average common stockholders' equity(3)

    8.4 %   5.4 %         7.8 %   8.1 %      

Return on average total stockholders' equity(3)

    8.4     5.4           7.8     8.1        
                           

Tier 1 Common(4)

    11.71 %   10.33 %                        

Tier 1 Capital

    13.45     12.50                          

Total Capital

    16.89     16.14                          

Leverage(5)

    7.01     6.57                          
                           

Citigroup common stockholders' equity to assets

    9.15 %   8.20 %                        

Total Citigroup stockholders' equity to assets

    9.16     8.21                          

Book value per common share(2)

  $ 60.56   $ 55.97                          

Tangible book value per share(2)(6)

    49.50     44.42                          

Ratio of earnings to fixed charges and preferred stock dividends

    1.81     1.52           1.71     1.63        
                           

8



(1)
Discontinued operations primarily reflects the sale of the Egg Banking PLC credit card business and the sale of The Student Loan Corporation business. Additionally, there continues to be minimal residual costs associated with the sale of Nikko Cordial Securities, the sale of Citigroup's German retail banking operations and the sale of CitiCapital's equipment finance unit to General Electric. See Note 2 to the Consolidated Financial Statements.

(2)
All per share amounts and Citigroup shares outstanding for all periods reflect Citigroup's 1-for-10 reverse stock split, which was effective May 6, 2011.

(3)
The return on average common stockholders' equity is calculated using net income less preferred stock dividends divided by average common stockholders' equity. The return on total stockholders' equity is calculated using net income divided by average stockholders' equity.

(4)
As defined by the banking regulators, the Tier 1 Common ratio represents Tier 1 Capital less qualifying perpetual preferred stock, qualifying noncontrolling interests in subsidiaries and junior subordinated debentures owned by trust issuers of mandatorily redeemable securities (included in long-term debt) divided by risk-weighted assets.

(5)
The Leverage ratio represents Tier 1 Capital divided by adjusted average total assets.

(6)
Tangible book value per share is considered a non-GAAP financial measure for SEC reporting purposes. For additional information and a reconciliation of this measure to the most directly comparable GAAP measure, see "Capital Resources and Liquidity—Capital Resources—Tangible Common Equity and Tangible Book Value Per Share" below.

NM Not meaningful

9


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10



SEGMENT AND BUSINESS—INCOME (LOSS) AND REVENUES

        The following tables show the income (loss) and revenues for Citigroup on a segment and business view:


CITIGROUP INCOME (LOSS)

 
  Third Quarter    
  Nine Months Ended    
 
 
  %
Change
  %
Change
 
In millions of dollars   2011   2010(1)   2011   2010(1)  

Income (loss) from continuing operations

                                     

CITICORP

                                     

Regional Consumer Banking

                                     
 

North America

  $ 692   $ 177     NM   $ 1,928   $ 247     NM  
 

EMEA

    9     17     (47 )%   85     89     (4 )%
 

Latin America

    344     532     (35 )   1,224     1,363     (10 )
 

Asia

    567     496     14     1,512     1,624     (7 )
                           
   

Total

  $ 1,612   $ 1,222     32 % $ 4,749   $ 3,323     43 %
                           

Securities and Banking

                                     
 

North America

  $ 666   $ 430     55 % $ 1,461   $ 2,669     (45 )%
 

EMEA

    737     499     48     1,846     1,874     (1 )
 

Latin America

    208     277     (25 )   779     747     4  
 

Asia

    526     179     NM     948     952      
                           
   

Total

  $ 2,137   $ 1,385     54 % $ 5,034   $ 6,242     (19 )%
                           

Transaction Services

                                     
 

North America

  $ 121   $ 127     (5 )% $ 372   $ 444     (16 )%
 

EMEA

    289     306     (6 )   856     929     (8 )
 

Latin America

    169     174     (3 )   504     487     3  
 

Asia

    318     319         894     936     (4 )
                           
   

Total

  $ 897   $ 926     (3 )% $ 2,626   $ 2,796     (6 )%
                           
 

Institutional Clients Group (ICG)

  $ 3,034   $ 2,311     31 % $ 7,660   $ 9,038     (15 )%
                           

Total Citicorp

  $ 4,646   $ 3,533     32 % $ 12,409   $ 12,361      
                           

CITI HOLDINGS

                                     

Brokerage and Asset Management

  $ (83 ) $ (153 )   46 % $ (193 ) $ (171 )   (13 )%

Local Consumer Lending

    (585 )   (830 )   30     (1,930 )   (3,885 )   50  

Special Asset Pool

    (127 )   (83 )   (53 )   613     911     (33 )
                           

Total Citi Holdings

  $ (795 ) $ (1,066 )   25 % $ (1,510 ) $ (3,145 )   52 %
                           

Corporate/Other

  $ (109 ) $ 134     NM   $ (794 ) $ 362     NM  
                           

Income from continuing operations

  $ 3,742   $ 2,601     44 % $ 10,105   $ 9,578     6 %
                           

Income (loss) from discontinued operations

  $ 1   $ (374 )       $ 112   $ (166 )      

Net income attributable to noncontrolling interests

    (28 )   59           106     119        
                           

Citigroup's net income

  $ 3,771   $ 2,168     74 % $ 10,111   $ 9,293     9 %
                           

(1)
The prior period balances reflect reclassifications to conform the presentation in those periods to the current period's presentation. These reclassifications related to Citi's re-allocation of certain expenses between businesses and segments and the transfer of certain commercial market loans from RCB to ICG.

NM
Not meaningful

11



CITIGROUP REVENUES

 
  Third Quarter    
  Nine Months Ended    
 
 
  %
Change
  %
Change
 
In millions of dollars   2011   2010   2011   2010  

CITICORP

                                     

Regional Consumer Banking

                                     
 

North America

  $ 3,418   $ 3,741     (9 )% $ 10,120   $ 11,235     (10 )%
 

EMEA

    363     347     5     1,147     1,124     2  
 

Latin America

    2,420     2,223     9     7,129     6,398     11  
 

Asia

    2,067     1,834     13     5,989     5,470     9  
                           
   

Total

  $ 8,268   $ 8,145     2 % $ 24,385   $ 24,227     1 %
                           

Securities and Banking

                                     
 

North America

  $ 2,445   $ 2,203     11 % $ 6,898   $ 8,384     (18 )%
 

EMEA

    2,299     1,735     33     6,002     6,015      
 

Latin America

    519     643     (19 )   1,786     1,815     (2 )
 

Asia

    1,460     1,020     43     3,538     3,360     5  
                           
   

Total

  $ 6,723   $ 5,601     20 % $ 18,224   $ 19,574     (7 )%
                           

Transaction Services

                                     
 

North America

  $ 620   $ 621       $ 1,838   $ 1,896     (3 )%
 

EMEA

    893     835     7 %   2,628     2,516     4  
 

Latin America

    442     389     14     1,294     1,101     18  
 

Asia

    759     698     9     2,188     1,986     10  
                           
   

Total

  $ 2,714   $ 2,543     7 % $ 7,948   $ 7,499     6 %
                           
 

Institutional Clients Group

  $ 9,437   $ 8,144     16 % $ 26,172   $ 27,073     (3 )%
                           
   

Total Citicorp

  $ 17,705   $ 16,289     9 % $ 50,557   $ 51,300     (1 )%
                           

CITI HOLDINGS

                                     

Brokerage and Asset Management

  $ 55   $ (8 )   NM   $ 239   $ 473     (49 )%

Local Consumer Lending

    2,998     3,547     (15 )%   9,100     12,423     (27 )

Special Asset Pool

    (227 )   314     NM     781     2,426     (68 )
                           

Total Citi Holdings

  $ 2,826   $ 3,853     (27 )% $ 10,120   $ 15,322     (34 )%
                           

Corporate/Other

  $ 300   $ 596     (50 )% $ 502   $ 1,608     (69 )%
                           

Total net revenues

  $ 20,831   $ 20,738       $ 61,179   $ 68,230     (10 )%
                           

12



CITICORP

        Citicorp is the Company's global bank for consumers and businesses and represents Citi's core franchises. Citicorp is focused on providing best-in-class products and services to customers and leveraging Citigroup's unparalleled global network. Citicorp is physically present in approximately 100 countries, many for over 100 years, and offers services in over 160 countries and jurisdictions. Citi believes this global network provides a strong foundation for servicing the broad financial services needs of large multinational clients and for meeting the needs of retail, private banking, commercial, public sector and institutional clients around the world. Citigroup's global footprint provides coverage of the world's emerging economies, which Citi believes represent a strong area of growth. At September 30, 2011, Citicorp had approximately $1.4 trillion of assets and $776 billion of deposits, representing approximately 70% of Citi's total assets and approximately 91% of its deposits.

        At September 30, 2011, Citicorp consisted of the following businesses: Regional Consumer Banking (which includes retail banking and Citi-branded cards in four regions—North America, EMEA, Latin America and Asia) and Institutional Clients Group (which includes Securities and Banking and Transaction Services).

 
  Third Quarter    
  Nine Months    
 
 
  %
Change
  %
Change
 
In millions of dollars   2011   2010   2011   2010  
 

Net interest revenue

  $ 9,663   $ 9,415     3 % $ 28,670   $ 28,895     (1 )%
 

Non-interest revenue

    8,042     6,874     17     21,887     22,405     (2 )
                           

Total revenues, net of interest expense

  $ 17,705   $ 16,289     9 % $ 50,557   $ 51,300     (1 )%
                           

Provisions for credit losses and for benefits and claims

                                     
 

Net credit losses

  $ 1,933   $ 3,020     (36 )% $ 6,404   $ 9,127     (30 )%
 

Credit reserve build (release)

    (630 )   (427 )   (48 )   (2,797 )   (1,426 )   (96 )
                           
 

Provision for loan losses

  $ 1,303   $ 2,593     (50 )% $ 3,607   $ 7,701     (53 )%
 

Provision for benefits and claims

    45     38     18     115     109     6  
 

Provision for unfunded lending commitments

    45     1     NM     44     (32 )   NM  
                           
   

Total provisions for credit losses and for benefits and claims

  $ 1,393   $ 2,632     (47 )% $ 3,766   $ 7,778     (52 )%
                           

Total operating expenses

  $ 9,778   $ 8,931     9 % $ 29,441   $ 26,702     10 %
                           

Income from continuing operations before taxes

  $ 6,534   $ 4,726     38 % $ 17,350   $ 16,820     3 %

Provisions for income taxes

    1,888     1,193     58     4,941     4,459     11  
                           

Income from continuing operations

  $ 4,646   $ 3,533     32 % $ 12,409   $ 12,361      

Net income attributable to noncontrolling interests

    6     30     (80 )   29     71     (59 )%
                           

Citicorp's net income

  $ 4,640   $ 3,503     32 % $ 12,380   $ 12,290     1 %
                           

Balance sheet data (in billions of dollars)

                                     

Total EOP assets

  $ 1,364   $ 1,283     6 %                  

EOP Loans:

                                     
 

Consumer

    237     223     6                    
 

Corporate

    207     171     21                    

Average assets

    1,381     1,252     10   $ 1,362   $ 1,245     9 %

Total EOP deposits

    776     757     3                    
                           

NM
Not meaningful

13



REGIONAL CONSUMER BANKING

        Regional Consumer Banking (RCB) consists of Citigroup's four geographical RCB businesses that provide traditional banking services to retail customers. RCB also contains Citigroup's branded cards business and Citi's local commercial banking business. RCB is a globally diversified business with nearly 4,200 branches in 39 countries around the world. At September 30, 2011, RCB had $335 billion of assets and $310 billion of deposits.

 
  Third Quarter    
  Nine Months    
 
 
  %
Change
  %
Change
 
In millions of dollars   2011   2010   2011   2010  

Net interest revenue

  $ 5,817   $ 5,675     3 % $ 17,350   $ 17,338      

Non-interest revenue

    2,451     2,470     (1 )   7,035     6,889     2 %
                           

Total revenues, net of interest expense

  $ 8,268   $ 8,145     2 % $ 24,385   $ 24,227      
                           

Total operating expenses

  $ 4,753   $ 4,085     16 % $ 14,000   $ 12,111     16 %
                           
 

Net credit losses

  $ 1,846   $ 2,730     (32 )% $ 5,957   $ 8,691     (31 )%
 

Credit reserve build (release)

    (662 )   (400 )   (66 )   (2,379 )   (990 )   NM  
 

Provisions for unfunded lending commitments

                3     (3 )   NM  
 

Provision for benefits and claims

    45     38     18     115     109     6 %
                           

Provisions for credit losses and for benefits and claims

  $ 1,229   $ 2,368     (48 )% $ 3,696   $ 7,807     (53 )%
                           

Income from continuing operations before taxes

  $ 2,286   $ 1,692     35 % $ 6,689   $ 4,309     55 %

Income taxes

    674     470     43     1,940     986     97  
                           

Income from continuing operations

  $ 1,612   $ 1,222     32 % $ 4,749   $ 3,323     43 %

Net income (loss) attributable to noncontrolling interests

    1     (4 )   NM     2     (9 )   NM  
                           

Net income

  $ 1,611   $ 1,226     31 % $ 4,747   $ 3,332     42 %
                           

Average assets (in billions of dollars)

  $ 338   $ 309     9 % $ 333   $ 307     8 %

Return on assets

    1.89 %   1.57 %         1.91 %   1.45 %      

Total EOP assets (in billions of dollars)

    335     318     6 %                  

Average deposits (in billions of dollars)

    313     296     6     312     292     7 %
                           

Net credit losses as a percentage of average loans

    3.07 %   4.95 %                        
                           

Revenue by business

                                     
 

Retail banking

  $ 4,133   $ 3,989     4 % $ 12,121   $ 11,688     4 %
 

Citi-branded cards

    4,135     4,156     (1 )   12,264     12,539     (2 )
                           
   

Total

  $ 8,268   $ 8,145     2 % $ 24,385   $ 24,227      
                           

Income from continuing operations by business

                                     
 

Retail banking

  $ 634   $ 755     (16 )% $ 1,939   $ 2,388     (19 )%
 

Citi-branded cards

    978     467     NM     2,810     935     NM  
                           
   

Total

  $ 1,612   $ 1,222     32 % $ 4,749   $ 3,323     43 %
                           

NM
Not meaningful

14



NORTH AMERICA REGIONAL CONSUMER BANKING

        North America Regional Consumer Banking (NA RCB) provides traditional banking and Citi-branded card services to retail customers and small to mid-size businesses in the U.S. NA RCB's approximate 1,000 retail bank branches and 12.9 million retail customer accounts are largely concentrated in the greater metropolitan areas of New York, Los Angeles, San Francisco, Chicago, Miami, Washington, D.C., Boston, Philadelphia and certain larger cities in Texas. At September 30, 2011, NA RCB had $36.5 billion of retail banking loans and $147.4 billion of deposits. In addition, NA RCB had 21.6 million Citi-branded credit card accounts, with $73.8 billion in outstanding card loan balances.

        As previously announced, Citi will transfer the substantial majority of the retail partner cards business from Citi Holdings—Local Consumer Lending to NA RCB, which Citi intends to complete during the first quarter of 2012.

 
  Third Quarter    
  Nine Months    
 
 
  %
Change
  %
Change
 
In millions of dollars   2011   2010   2011   2010  

Net interest revenue

  $ 2,580   $ 2,734     (6 )% $ 7,794   $ 8,466     (8 )%

Non-interest revenue

    838     1,007     (17 )   2,326     2,769     (16 )
                           

Total revenues, net of interest expense

  $ 3,418   $ 3,741     (9 )% $ 10,120   $ 11,235     (10 )%
                           

Total operating expenses

  $ 1,811   $ 1,458     24 % $ 5,274   $ 4,591     15 %
                           
 

Net credit losses

  $ 1,155   $ 1,970     (41 )% $ 3,901   $ 6,253     (38 )%
 

Credit reserve build (release)

    (653 )   40     NM     (2,059 )   36     NM  
 

Provisions for benefits and claims

    7     6     17     17     19     (11 )
                           

Provisions for loan losses and for benefits and claims

  $ 509   $ 2,016     (75 )% $ 1,859   $ 6,308     (71 )%
                           

Income from continuing operations before taxes

  $ 1,098   $ 267     NM   $ 2,987   $ 336     NM  

Income taxes (benefits)

    406     90     NM     1,059     89     NM  
                           

Income from continuing operations

  $ 692   $ 177     NM   $ 1,928   $ 247     NM  

Net income attributable to noncontrolling interests

                         
                           

Net income

  $ 692   $ 177     NM   $ 1,928   $ 247     NM  
                           

Average assets (in billions of dollars)

  $ 125   $ 118     6 % $ 121   $ 119     2 %

Average deposits (in billions of dollars)

    145     145         144     145      
                           

Net credit losses as a percentage of average loans

    4.24 %   7.39 %                        
                           

Revenue by business

                                     
 

Retail banking

  $ 1,282   $ 1,373     (7 )% $ 3,720   $ 3,976     (6 )%
 

Citi-branded cards

    2,136     2,368     (10 ) &nbs