This excerpt taken from the C DEF 14A filed Mar 20, 2009.
Citi makes every effort to be responsive to concerns expressed by our stockholders by engaging in dialogues, participating in issuer/investor work groups and adopting policies or initiatives responsive to stockholder concerns when we felt it was in the best interests of all stockholders. This year Citi met with several proponents regarding such issues as mortgage servicing, coal financing and sovereign lending, among others, and through meaningful dialogue,
the sharing of information and/or additional disclosure, we were able to address the concerns raised and come to a mutually satisfactory resolution. We encourage our stockholders to communicate with management and the board of directors. Any stockholder wishing to communicate with management, the board of directors or an individual director should send a request to the Corporate Secretary as described on page 15 in this proxy statement.