Back to CTXS
Citrix GoToAssist Has Fastest Remote Support Connection Times in Head-to-Head Industry Comparison

Citrix announced today that the latest version of Citrix GoToAssist Corporate, Version 10, delivers the industry’s fastest speed for connecting to a live remote support session as verified by international consulting and testing firm iGATE Patni. GoToAssist is the worldwide preferred choice in remote support, ranked #1 in market share by IDC.

GoToAssist was exhaustively tested in head-to-head competition on live production systems. These real-world tests demonstrated that GoToAssist is up to two times faster than the competition and in many cases as much as three times faster. In some scenarios, connections were completed in as few as six seconds, which is unprecedented in the industry. The testing encompassed both first-time support requests from customers and repeat sessions and was conducted in locations around the world.

Efficiencies in support operations depend on how many customers a rep can service in an hour or a day. The amount of time saved with the latest release of GoToAssist can translate directly into hundreds of thousands of dollars saved in the form of reduced contact center staffing requirements.

“In a world driven by mobile workstyles and the consumerization of IT, we are seeing a renewed demand for cloud-based remote support services," said Elizabeth Cholawsky, GM and VP of IT Support at Citrix. "We’ve long been recognized as the gold standard for in-session performance. With the time-to-session improvements in the new release, GoToAssist is now more valuable than ever for maximizing the efficiencies of mobile, distributed teams. The speed of GoToAssist as verified by these tests is yet another reason we are the worldwide leader in remote support solutions.”

According to the IDC report “Worldwide Clientless Remote Support Services 2010 Top 6 Market Share Leaders,” Citrix is the remote support services market share leader with 31.5% share of the market. “IDC continues to see customers looking for faster resolution for system issues. The newer generation of users will look toward vendors to provide faster response to their level 2 to level 3 issues and tools like GoToAssist will help accommodate those needs in an economic fashion,” said Stacy Crook, Senior Analyst, IDC’s Mobile Enterprise Research.

For further information or to arrange a GoToAssist demo, please visit our GoToAssist website.

Related Links

Follow Us Online

About Citrix

Citrix Systems, Inc. (NASDAQ:CTXS) transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was $2.21 billion. Learn more at www.citrix.com.

The Online Services Division of Citrix provides secure, easy-to-use cloud-based solutions that enable people to work from anywhere with anyone. Whether using GoToMeeting to hold online meetings, GoToWebinar to conduct larger web events, GoToTraining to train customers or employees, GoToMyPC to access and work on a remote Mac® or PC, GoToAssist to provide IT support and management or ShareFile to securely share files, documents and data, businesses and individuals are increasing productivity, decreasing travel costs and improving sales, training and service on a global basis. For more information, visit www.citrixonline.com.

Citrix, GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC, GoToAssist and ShareFile are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

(c) 2014 Business Wire, Inc., All rights reserved. All of the news releases and other content contained herein are protected by copyright and other applicable laws, treaties and conventions. Information contained in the releases is furnished by Business Wire's members, who warrant that they are solely responsible for the content, accuracy and originality of the information contained therein. Any copying or reproduction (other than for an individual user's personal reference), redistribution, reposting or other transmission or communication is expressly prohibited without prior written permission of Business Wire, Inc
Back to CTXS
Wikinvest © 2006, 2007, 2008, 2009, 2010, 2011, 2012. Use of this site is subject to express Terms of Service, Privacy Policy, and Disclaimer. By continuing past this page, you agree to abide by these terms. Any information provided by Wikinvest, including but not limited to company data, competitors, business analysis, market share, sales revenues and other operating metrics, earnings call analysis, conference call transcripts, industry information, or price targets should not be construed as research, trading tips or recommendations, or investment advice and is provided with no warrants as to its accuracy. Stock market data, including US and International equity symbols, stock quotes, share prices, earnings ratios, and other fundamental data is provided by data partners. Stock market quotes delayed at least 15 minutes for NASDAQ, 20 mins for NYSE and AMEX. Market data by Xignite. See data providers for more details. Company names, products, services and branding cited herein may be trademarks or registered trademarks of their respective owners. The use of trademarks or service marks of another is not a representation that the other is affiliated with, sponsors, is sponsored by, endorses, or is endorsed by Wikinvest.
Powered by MediaWiki