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WIKI ANALYSIS
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Comcast (NASDAQ: CMCSA) is the nation’s largest cable television and Internet service provider in terms of customers served.[1] Comcast served 24.2 million cable customers in 39 states, 14.9 million high-speed Internet customers, and 6.5 million voice (phone) customers at the end of 2008.[1] In Q3 2009, its revenue grew by 3% to $8.8 billion[2] while net income rose to $944 million.[3] The stagnant growth was due in part to Comcast's drop in paid customers, while leading competitor Verizon Communications (VZ) doubled its paid clientele in 2008.[4]
Rather than compete head-to-head with the satellite and other cable companies for share of a fiercely competitive and stagnant market, Comcast turned most of their marketing efforts inward in 2008, toward their existing customer base. Their primary marketing strategy is to bundle all three of their services--video, Internet, and voice--what Comcast calls their “Triple Play”. As a result, however, CMCSA now competes on many fronts, including phone and Internet companies like AT&T (T) and Verizon Communications (VZ) in addition to its previous television competitors.
Since Comcast's business is highly dependent on residential customers, Comcast is vulnerable to downturns in the economy. This was evident in the economic downturn in 2008, when Comcast's growth of subscribers slowed- for example, the company only added 1.5 million digital video subscribers in 2008 compared to 2.5 million new customers in 2007.[5]
Business OverviewComcast is the nation's largest provider of cable services by number of subscribers, offering a variety of entertainment, information, and communication services to residential and commercial customers.[1] The company's largest operating segment is its Cable Division, which includes primarily its video, Internet, and phone services.[1] In 2008, CMCSA served approximately 24.2 million video customers, 14.9 million high-speed Internet customers, and 6.5 million phone customers.[1] In addition to its Cable Division, Comcast also earns revenue through its Programming Division.[6]
As of October 2009, Comcast was also considering spending billions of dollars for a stake in NBC Universal, a move that, if it goes through, will make it one of the most prominent owners of TV shows, movies, and other programming as well.[7] The deal, which would give Comcast a controlling stake, would give the company an interest in the NBC broadcast network, the Universal movie studio and theme parks.[8]
Financial AnalysisComcast earned approximately $34.3 billion in revenue in 2008, a 10.9% increase from 2007 that followed a 23.7% increase in revenue in 2007.[13]
In 2008, Comcast's operating expenses followed its growth in revenue and increased by 10.5%, driven primarily by higher expenses in the Cable division as a result of the growth of Cable customers as well as increased marketing costs. Comcast earned $2.5 billion in net income in 2008, a 1.6% decrease from 2007 because of one-time costs associated with its acquistions of several cable companies.[14]
Trends and Forces
Vulnerable to Strength of U.S. Housing Market EconomyWith more than 85% [15] of television owners already paying for cable or satellite services, the number of new potential cable customers is limited. New homes are an important source of new customers for cable companies and as a result, growth in the cable industry is closely tied with growth in the housing market. Because of the weakened housing industry in 2008, for example, Comcast only added 1.5 million digital video subscribers in 2008, compared to 2.5 million in 2007.[5] Furthermore, the company believes that weakened consumer spending in 2009 will further slow expansion of its Cable services.[5]
Comcast also relies on advertising in earning its revenues- in addition to the $1.5 billion in Cable revenue Comcast earned in 2008, 43% of its Programming revenue was earned from advertising during the year.[16] Because of weakened advertising spending in 2009, Comcast expects that its advertising revenues will decline during the year.[9] Furthermore, Comcast is also vulnerable to a secular decline in television advertising as many advertisers are leaving television advertising and instead advertising on the Internet.
In September 2009, Comcast's CFO announced that, as the U.S. Housing Market improves, subscriber growth will improve and strengthen along with it.[17]
Bundling Expands Product Offerings, but Increases CompetitionComcast's already large customer base--the largest in the industry[1]--means that their best future customers may already be in their base. Given the limited universe of potential new cable customers, a significant growth area is selling to their current cable customers other services, namely Internet and voice services. Comcast brands this strategy their "Triple Play," otherwise known as bundling.
Bundling is the marketing strategy of cross-selling customers across cable, Internet, and voice services. Comcast's "Triple Play" and costs approximately $99 per month. Consumers benefit because they have one consolidated monthly bill, and one company to deal with if there are problems. However, this strategy also increases the amount of competitors that Comcast must face, including Verizon Communications (VZ) and AT&T (T). In Q4 2008, the company lost 233,000 basic video subsribers due to the economic downturn and increased competition.[18] Furthermore, Comcast is feeling similar pressure as its phone service counterparts, as a secular shift towards mobile phones reduces the amount of households that use a traditional phone line. In Q4 2008, the company only added 340,000 phone subscribers compared to estimates of 425,000.[18]
Anti-trust regulation threatens Comcast's market shareIn late 2007, the FCC ruled that Comcast and other cable providers could not establish exclusive contracts with apartment buildings.[19] In the past these contracts have stifled competition by preventing smaller cable providers and telcos from offering service in the same complexes. These new rules could open up as many as 25 million U.S. households to Comcast's competitors.[20] Meanwhile, greater competition could significantly erode Comcast's pricing power.[20]
In 2007 the FCC chairman Kevin Martin began pushing the commission to find if cable providers provide service to 70% of potential subscribers in areas that they service.[21] If the FCC finds that this threshold has been met, it would open the door to more stringent regulation. Among the measures up for debate, are an unbundling of cable channels and a cap on Comcast's growth. The former would make offering cable service much less economical for comcast, while the latter has obvious negative consequences.
The cable TV market is shifting to a new digital system, which is upsetting some customersIn areas all over the United States, cable providers are requiring their subscribers to shift to a new digital system. In January of 2009, subscribers to RCN in New York, Philadelphia, Washington DC, and Chicago reached a 100% digital penetration.[22] Comcast subscribers have become forced into this transition as well, primarily in the Washington D.C. area. The benefits for Comcast are obvious: they can offer a lot more channels compared to analog offerings. However, many customers are upset that there is no option to maintain the old analog option for a lower price, which is driving down the collective satisfaction of Comcast's consumers.[23]
Net NeutralityCongress is considering legislation that would allow broadband Internet providers--like Comcast--to charge for preferred delivery of digital content. “Net neutrality” advocates are lobbying Congress to treat all web content the same, as is the current standard. Comcast and other Internet providers claim they should be able to sell premium service to larger users of their networks, since they are investing heavily to build and maintain such networks. If legislation is passed to prevent Comcast from charging premium prices for differentiated delivery, it would limit Comcast's future revenue growth.
CompetitionComcast's focus on bundling widens the scope of competition beyond cable companies to Internet service providers and voice companies. Comcast's main competition in cable TV is from both traditional cable television providers like Time Warner (TWX) and satellite providers such as DirecTV (DTV and Echostar (DISH). In previous years, Comcast has lost customers to the satellite providers, who have aggressively pursued new customers. After Comcast began expanding its Internet and phone services in its Triple Play Package in 2008, however, the company now competes on many fronts with companies like AT&T (T) and Verizon Communications (VZ).
The table below shows that Comcast has the most room for growth for their Triple Play package, since they have the largest initial base. For all three companies most of the Internet and voice customers are also cable subscribers.
| Company | Cable Customers 2008 (Millions) | Internet Customers 2008 (Millions) | Voice Customers 2008 (Millions) | 2008 Revenue (Millions) |
| Comcast | 24.2 | 14.9 | 6.5 | $34,256 |
| Time Warner Cable | 14.6[24] | 8.4[25] | 3.7[26] | $46,984[27] |
| Cablevision Systems (CVC) | 5.7 | 2.3 | 1.6 | $6,530 |
References
| Telecommunications Companies Comcast Juniper Networks China Mobile Motorola Nokia Vodafone Alcatel EBay Sprint Nextel Verizon Research in Motion Qwest Vivendi United States Cellular Corning Superior Essex |




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