TORONTO, ONTARIO -- (Marketwire) -- 07/24/12 -- Canadian IT solutions provider Compugen Inc. today announced the completion of its one millionth service call. Service calls involve on-site visits by technicians and shipments of replacement parts for end-user devices and network infrastructure. These are delivered according to protocols established by contract.
"We marked our half-millionth service call only a few years ago, after more than 25 years in business," said Ken Goessaert, Vice President, Technology Lifecycle Solutions, Compugen. "Now, only four years later, we are hitting a million. This growth in our service business is a tribute to our team and the excellent processes they have put in place, including monitoring service excellence through Service 800, Net Promoter, and our ISO 9001:2008 registration as a quality management system. We thank our customers for their continuing confidence in us."
Compugen's half-millionth service call was announced on 15 April 2008.
In relation to service excellence, Jean Mork Bredeson, President of SERVICE 800, has noted, "As a specialist in measuring customer satisfaction and loyalty for global service organizations, we know it's not typical to see such commitment and continued focus to the delivery of quality services. Compugen has proven that it takes an ever vigilant watch and corresponding strategy to meet the ever changing expectations of computing technology customers today.
"Its commitment can be confirmed: Compugen has scored as 'Best in Class' among its Canadian peers with particular excellence associated with the professionalism of its technicians."
Compugen joined Service 800, a computing technology industry service-quality measurement program, in February 2004.
Celebrating another milestone this month, Compugen's Technology Lifecycle Solutions (TLS) Team successfully achieved its ISO 9001:2008 recertification, marking 15 years of registration to this standard.
Regarding this re-certification, the ISO external auditor concluded the audit by stating, "During the ... assessment in June 2012, Compugen has demonstrated dedication to the ongoing improvement of their quality management system. Management oversight, focus on improvement through measurement, and employee support (are) very strong."
Compugen is Canada's largest IT solution provider providing a comprehensive portfolio of sales and support services across Canada. Still operating under the guidance of President and CEO Harry Zarek who founded the company in 1981, Compugen's experienced team of IT professionals helps mid-sized and large corporations and governments with enterprise-level solutions that address business requirements through an integrated approach across technology platforms. Solution areas include Datacentre, Virtualization, Storage, Microsoft Infrastructure, Print Management, Communications and Security. Service offerings include Deployment, Field (on-site) Services, Managed Services, Technology Lifecycle Management, Fleet Management, Software Licensing and Asset Management. Product Services include a complete ISO warehousing, configuration & logistics organization that encompasses remarketing and recycling of end of life technology. Multi-vendor financing services are provided through Compugen Finance.