CSC (NYSE: CSC) today announced that Tan Tock Seng Hospital (TTSH), one of Singapore’s largest multi-disciplinary hospitals, is leveraging CSC Enterprise Scheduling (UltraGenda) to improve referrals, appointments and scheduling across its 27 clinical departments and 15 specialist centres.
With more than 1,500 beds, TTSH is the second-largest acute care hospital in Singapore. The hospital is part of the National Healthcare Group.
Each day TTSH’s staff of 6,000 cares for over 2,000 patients at specialist clinics and treats nearly 460 patients in the hospital’s emergency department.
According to James Rice, managing director for CSC’s Healthcare Group in the Asia-Pacific region, “These kind of volumes require sophisticated scheduling and coordination. We anticipate that Tan Tock Seng Hospital, like more than 100 healthcare facilities in Europe already using UltraGenda, will achieve significant efficiency gains along with increased patient satisfaction.”
Rice added, “This solution is just one element of our patient flow suite that is designed to help hospitals enhance efficiency.”
Benefits of the new system at TTSH will start when a patient is referred to the hospital. Instead of the need to wait for a letter, an e-referral will be instantly transmitted and updated to the patient record. Electronic referrals reduce administrative burden while also avoiding delays and double handling.
TTSH patients using the new online service will soon be able to set and manage appointments according to their own schedules and hospital defined rules. Automated SMS text messages will remind them of appointments and, in some cases, permit appointment changes via SMS. Not only does this technology put patients in control, but it has been shown to reduce “no-shows” by up to 37 percent, according to research published 2005 in the Australian Medical Journal*.
A first for Singapore, the new system includes clinician-defined order sets that ensure patients receive the right care and in the right order. These order sets make it easy for staff to independently book complicated procedures that involve multiple appointments.
Project planning is underway and implementation work will commence in May. Project delivery and support will be managed out of CSC’s Singapore office.
About CSC’s Healthcare Group
Healthcare is key part of CSC’s global business. It has a strong track record of delivering successful government health programs across Europe and in both the public and private healthcare sectors in the US. Focused on eHealth, CSC provides an end-to-end service combining technology innovation, world-class consulting and system integration services with proven healthcare software.
In the Asia Pacific region, CSC provides localized solutions to improve patient flow, access to clinical information, medication safety and pathology diagnostics. CSC participates in regional government health information exchange initiatives to connect care across care environments and to enable clients to leverage existing e-health investments. For more information, visit the Healthcare Group’s Asia Pacific website at www.csc.com/healthsolutionsAPAC.
CSC is a global leader in providing technology-enabled business solutions and services. Headquartered in Falls Church, Va., CSC has approximately 98,000 employees and reported revenue of $15.9 billion for the 12 months ended March 30, 2012. For more information, visit the company’s website at www.csc.com.
*Downer Sean R, Meara John G and Da Costa Annette C. Use of SMS text messaging to improve outpatient attendances. Australian Medical Journal. 2005; 183 (7): 366-368