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Convergys Renews Relationship Management Contract with Top 10 Telecommunications Company to Provide Advanced Technical Support
Business Wire
Oct 28, 2009
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has won a contract renewal and expansion to provide tier one technical support for a Fortune Top 10 telecommunications company’s leading-edge video offering. Over 1,400 full-time employees, including onshore, offshore, and agents working from home, will service the two-year, $71 million contract.
Convergys’ technical support agents will continue to provide expert, Tier 1 troubleshooting and resolution services over the phone to the client’s video service subscribers.
“Convergys knows this client, its business, and the products it sells, thanks to a mutually beneficial relationship that spans many years,” said Jim Boyce, Convergys President, Global Business Units. “Our shared history enables Convergys to provide a perspective to the client as it relates to servicing that no one else can. We will actively bring forward ideas to help our client improve customer care and customer satisfaction, which Convergys research shows is a key indicator of continued customer loyalty.”
Convergys Technical Support Solutions enable companies to focus on their core competencies – their products and services – while Convergys manages the customer experience with highly trained, certified staff and self-service technologies. Convergys’ comprehensive direct-to-consumer and business-to-business support offerings ensure technical assistance is only a phone call, email, or mouse click away for our clients’ customers.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
(Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)
Supporting Resources:
Fact Sheet: Convergys Technical Support Solutions
Case Studies: ‘Leading Software Developer and Marketer’ and ‘Worldwide Leader in Networking Technology’
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