Dollar Financial (DLLR)

 

Our senior management is located at our corporate headquarters in Berwyn, Pennsylvania and is responsible for our overall strategic direction. This corporate staff includes personnel dedicated to compliance functions, including internal audit, risk management, and privacy, as well as global executive management, business development and acquisitions, corporate finance, investor relations, compensation and benefits, global credit and legal functions. We also maintain corporate offices in Victoria, British Columbia, Nottingham, England and a satellite office in Fort Lauderdale, Florida. Management and support of store operations are located in the respective countries. This support includes executive store management and finance, and other centralized functions such as information systems, treasury, accounting, human resources, loss prevention and marketing.

 

Additionally, in each country in which we operate, we have a store-management organization that is responsible for the day-to-day operations of our stores. District managers are directly responsible for the oversight of our store managers and store operations. Typically, each district manager oversees eight to ten stores. Each district manager reports to a market manager who supervises approximately five district managers. The market managers report to the head of operations in each of our corporate offices.

 

We have a centralized facility to support our domestic consumer lending business. This call-center facility, located in Salt Lake City, Utah, currently employs approximately 146 full-time staff. Operating from 8:00 A.M. to midnight, Eastern time (including weekends), our staff performs inbound and outbound customer service for current and prospective consumer loan customers as well as collection for our check cashing and loan-servicing functions for all past-due domestic consumer loans. Our management at this facility includes experienced call-center operations, customer service, information technology and collections personnel. We believe that this centralized facility has helped us to improve our loan servicing significantly and has led to reduced check cashing and credit losses on loans originated by us in the United States and significantly enhances our ability to manage the compliance responsibilities related to our domestic consumer lending operations. We believe that our ongoing investment in, and company-wide focus on, our compliance practices provides us with a competitive advantage relative to many other companies in our industry. We operate similar facilities in Canada and the United Kingdom as well.

 

 

Our senior management is located at our corporate headquarters
in Berwyn, Pennsylvania and is responsible for our overall
strategic direction. This corporate staff includes personnel
dedicated to compliance functions, including internal audit,
risk management, and privacy, as well as global executive
management, business development and acquisitions, corporate
finance, investor relations, compensation and benefits, global
credit and legal functions. We also maintain corporate offices
in Victoria, British Columbia, Nottingham, England and a
satellite office in Fort Lauderdale, Florida. Management
and support of store operations are located in the respective
countries. This support includes executive store management and
finance, and other centralized functions such as information
systems, treasury, accounting, human resources, loss prevention
and marketing.

 

Additionally, in each country in which we operate, we have a
store-management organization that is responsible for the
day-to-day operations of our stores. District managers are
directly responsible for the oversight of our store managers and
store operations. Typically, each district manager oversees
eight to ten stores. Each district manager reports to a market
manager who supervises approximately five district managers. The
market managers report to the head of operations in each of our
corporate offices.

 

We have a centralized facility to support our domestic consumer
lending business. This call-center facility, located in Salt
Lake City, Utah, currently employs approximately
146 full-time staff. Operating from 8:00 A.M. to
midnight, Eastern time (including weekends), our staff performs
inbound and outbound customer service for current and
prospective consumer loan customers as well as collection for
our check cashing and loan-servicing functions for all past-due
domestic consumer loans. Our management at this facility
includes experienced call-center operations, customer service,
information technology and collections personnel. We believe
that this centralized facility has helped us to improve our loan
servicing significantly and has led to reduced check cashing and
credit losses on loans originated by us in the United States and
significantly enhances our ability to manage the compliance
responsibilities related to our domestic consumer lending
operations. We believe that our ongoing investment in, and
company-wide focus on, our compliance practices provides us with
a competitive advantage relative to many other companies in our
industry. We operate similar facilities in Canada and the United
Kingdom as well.

 

 

Our senior management is located at our corporate headquarters in Berwyn, Pennsylvania and is responsible for our overall strategic direction. This corporate staff includes personnel dedicated to compliance functions, including internal audit, risk management, and privacy, as well as global executive management, business development and acquisitions, corporate finance, investor relations, compensation and benefits, global credit and legal functions. We also maintain corporate offices in Victoria, British Columbia and Nottingham, England. Management of our North American store operations is located in our Victoria office while the Nottingham office provides support for our United Kingdom store operations. This support includes executive store management and finance, and other centralized functions such as information systems, treasury, accounting, human resources, loss prevention and marketing.

 

Additionally, in each country in which we operate, we have a store-management organization that is responsible for the day-to-day operations of our stores. District managers are directly responsible for the