EBay (EBAY)

eBay faces increasing competition from Amazon.com (AMZN) and Google (GOOG), with both other companies leveraging their branding and operations to create compelling alternatives to eBay's current model.

eBay sellers have shown a certain amount of unhappiness. Ebay's rivals have had an increase in the number of sellers in recent times. Overstock.com (OSTK), Google (GOOG), Yahoo Store, Onlineauction.com have all reported such increases. While such trends are not fatal, but cumulatively they could do some damage to eBay. <ref>eBays Death by a thousand cuts</ref>

The unique aspect of eBay’s business model that has allowed it to consistently offer security to investors is a pricing model that relies on listing fees.

Listing fees are upfront commissions that a seller must pay in order to have his/her item appear on eBay’s website. As a component of a single sale, listing fees typically account for 50% of the cost to a seller.

However, if an item doesn’t sell on the first auction, online merchants must pay this fee a second time, making listing fees a much bigger factor in the calculation for eBay’s cost.

In categories where eBay has a high sell-through rate, this has less of an impact on its profits. But in categories where the sell-through rates are low, it dramatically drives up the cost.

And a possible change to eBay’s pricing model may force a 20% drop for its shares. De-Duplication And The Buy.com Developments

Recently, two developments have exacerbated the pain of having to pay eBay multiple listing fees:

• Searches now limit the number of items that can be seen by an individual seller.
• Buy.com recently started marketing through eBay’s platform and is not paying listing fees.

Let’s look at each one…

Limited Exposure & Listing De-Duplication: eBay now limits the number of items visible in a search by a given seller to 10. This prevents one seller from flooding the market with his/her items and eroding his/her competitors’ visibility. This category ownership is a strategy employed by eBay powersellers.

But the introduction of Buy.com to the platform forced a rule change, since Buy.com’s business is considerably larger than the $5 million per month power seller who owns a niche category.

With de-duplication, eBay removes items from the same seller that it believes are duplicates. However, this can present confusion in instances when items are similar, but not exactly the same. While de-duplication represents less of an impact to online merchants, it has sellers scratching their heads, asking why they’re paying listing fees for items that aren’t getting immediate visibility.

Buy.com: eBay’s agreement with Buy.com aims to dramatically increase the number of listings on the eBay platform.

This would be great if Buy.com was paying listing fees. But it isn’t - and it’s a fact that initially caused much concern. Since then, it’s come to light that Buy.com is not the low cost provider of goods that results in limited impact on other sellers. In fact, I’ve heard estimates that its sell-through rate is as low as 2%.

This represents the first extremely large seller on the platform and likely also represents the first noticeable point of a change in strategy, where eBay uses one large vendor in a given category to act as an anchor tenant.

Even though Buy.com is not having a material impact on many merchants, the mom and pop sellers are asking themselves why the vendors who helped eBay build its business over the last 13 years are paying upfront listing fees while new large sellers don’t seem to have to.

Real and perceived fraud on eBay is discouraging both buyers and sellers from the service, and has generated legal trouble for the company.