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EBAY » Topics » 2009 Customer Service Consolidation

This excerpt taken from the EBAY 10-K filed Feb 17, 2010.

2009 Customer Service Consolidation

In 2009, we began the consolidation of certain customer service facilities in North America and Europe to streamline our operations and deliver better and more efficient customer support to our users. As previously announced, the consolidation will potentially impact approximately 1,100 employees. In connection with this consolidation, we estimate that we will incur aggregate costs of $45.0 million to $55.0 million. During 2009, we incurred restructuring charges of $26.0 million in connection with this consolidation. We expect to complete this consolidation by mid-2010.

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