EBAY » Topics » We may not maintain our level of profitability or rates of growth.

This excerpt taken from the EBAY 10-Q filed Jul 24, 2008.
We may not maintain our level of profitability or rates of growth.
 
We believe that our continued profitability and growth will depend in large part on our ability to do the following:
 
  •  attract new users, keep existing users active and reactivate former users on our websites and services, and increase the activity levels of our active users, despite an ever-increasing range of competitive choices for our users;
 
  •  react to changes in consumer use of the Internet and changing customer demands, develop new services as well as new sources of revenues from our existing services, and meet higher competitive standards from other Internet businesses, improved Internet capabilities of traditional brick-and-mortar retailers, and improved capabilities for small businesses who want to create and promote their own Internet stores;
 
  •  manage the costs of our business, including the costs associated with our workforce and with maintaining and enhancing our websites, customer support, transaction loss rate, user protection programs, product development and international expansion; and
 
  •  provide our customers with superior community, customer support, and trading, communication, and payment experiences.
 
We invest heavily in marketing and promotion, customer support, and further development of the operating infrastructure for our core and recently acquired operations. Some of this investment entails long-term contractual


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commitments. As a result, we may be unable to adjust our spending rapidly enough to compensate for any unexpected revenue shortfall, which may harm our profitability. Growth rates in our most established markets, such as the U.S., Germany and the U.K., have continued to decline. Despite our efforts to stem these declines, growth rates in these and other markets may continue to decline and may become negative. As our penetration in established markets grows, we will increasingly need to focus on keeping existing users, especially our top buyers and sellers, active and increasing their activity level on our sites in order to continue to grow our business. In addition, our Marketplaces business is facing increased competitive pressure. If we are unable to change our services in ways that reflect the changing demands of the ecommerce marketplace, particularly the higher growth of sales of fixed-price items, our business will suffer.
 
In January 2008, for example, we announced significant changes to our Marketplaces business in three major areas: fee structure, seller incentives and standards and buyer and seller feedback. In June 2008, we announced increased buyer and seller protections in the U.S. We may make further changes in these or other areas in the future. Some of the changes that we have announced to date have been controversial with many of our sellers, and additional changes that we announce in the future may prove to be similarly controversial. If any of these changes cause sellers to move their business away from our websites or otherwise fail to improve gross merchandise volume or the number of successful listings, our operating results and profitability will be harmed.
 
In addition, because a large percentage of PayPal transactions originate on the eBay platform, declines in growth rates in major Marketplaces markets also adversely affect PayPal’s growth rate. The expected future growth of our PayPal, Skype, StubHub, Shopping.com, and other lower margin businesses may also cause downward pressure on our profit margins because those businesses have lower gross margins than our Marketplaces platforms.
 
This excerpt taken from the EBAY 10-Q filed Apr 24, 2008.
We may not maintain our level of profitability or rates of growth.
 
We believe that our continued profitability and growth will depend in large part on our ability to do the following:
 
  •  attract new users, keep existing users active and reactivate former users on our websites and services, and increase the activity levels of our active users, despite an ever-increasing range of competitive choices for our users;
 
  •  react to changes in consumer use of the Internet and changing customer demands, develop new services as well as new sources of revenues from our existing services, and meet higher competitive standards from other Internet businesses, improved Internet capabilities of traditional brick-and-mortar retailers, and improved capabilities for small businesses who want to create and promote their own Internet stores;
 
  •  manage the costs of our business, including the costs associated with our workforce and with maintaining and enhancing our websites, customer support, transaction loss rate, user protection programs, product development and international expansion;
 
  •  maintain sufficient transaction volume to attract buyers and sellers;
 
  •  cost effectively increase the awareness of our brands; and
 
  •  provide our customers with superior community, customer support, and trading, communication, and payment experiences.
 
We invest heavily in marketing and promotion, customer support, and further development of the operating infrastructure for our core and recently acquired operations. Some of this investment entails long-term contractual commitments. As a result, we may be unable to adjust our spending rapidly enough to compensate for any unexpected revenue shortfall, which may harm our profitability. Growth rates in our most established markets, such as the U.S., Germany and the U.K., have continued to decline. Despite our efforts to stem these declines, growth rates in these and other markets may continue to decline and may become negative. As our penetration in established markets grows, we will increasingly need to focus on keeping existing users, especially our top buyers and sellers, active and increasing their activity level on our sites for growth. In addition, our Marketplaces business is facing increased competitive pressure. If we are unable to change our services in ways that reflect the changing demands of the ecommerce marketplace, particularly the higher growth of sales of fixed-price, new in-season items, our business will suffer.
 
In January 2008, for example, we announced significant changes to our Marketplaces business in three major areas: fee structure, seller incentives and standards and buyer and seller feedback. We may make further changes in these or other areas in the future. Some of the changes that we have announced to date have been controversial with many of our sellers, and additional changes that we announce in the future may prove to be similarly controversial. If any of these changes cause sellers to move their business away from our websites or otherwise fail to improve gross merchandise volume or the number of successful listings, our operating results and profitability will be harmed.
 
In addition, because a large percentage of PayPal transactions originate on the eBay platform, declines in growth rates in major Marketplaces markets also adversely affect PayPal’s growth rate. The growth in Skype’s user activity has slowed somewhat as Skype has increased its focus on monetization of users. The expected future growth of our PayPal, Skype, StubHub, Shopping.com, and other lower margin businesses may also cause downward pressure on our profit margins because those businesses have lower gross margins than our Marketplaces platforms.
 
This excerpt taken from the EBAY 10-Q filed Apr 24, 2008.
We may not maintain our level of profitability or rates of growth.
 
We believe that our continued profitability and growth will depend in large part on our ability to do the following:
 
  •  attract new users, keep existing users active and reactivate former users on our websites and services, and increase the activity levels of our active users, despite an ever-increasing range of competitive choices for our users;
 
  •  react to changes in consumer use of the Internet and changing customer demands, develop new services as well as new sources of revenues from our existing services, and meet higher competitive standards from other Internet businesses, improved Internet capabilities of traditional brick-and-mortar retailers, and improved capabilities for small businesses who want to create and promote their own Internet stores;
 
  •  manage the costs of our business, including the costs associated with our workforce and with maintaining and enhancing our websites, customer support, transaction loss rate, user protection programs, product development and international expansion;
 
  •  maintain sufficient transaction volume to attract buyers and sellers;
 
  •  cost effectively increase the awareness of our brands; and
 
  •  provide our customers with superior community, customer support, and trading, communication, and payment experiences.
 
We invest heavily in marketing and promotion, customer support, and further development of the operating infrastructure for our core and recently acquired operations. Some of this investment entails long-term contractual commitments. As a result, we may be unable to adjust our spending rapidly enough to compensate for any unexpected revenue shortfall, which may harm our profitability. Growth rates in our most established markets, such as the U.S., Germany and the U.K., have continued to decline. Despite our efforts to stem these declines, growth rates in these and other markets may continue to decline and may become negative. As our penetration in established markets grows, we will increasingly need to focus on keeping existing users, especially our top buyers and sellers, active and increasing their activity level on our sites for growth. In addition, our Marketplaces business is facing increased competitive pressure. If we are unable to change our services in ways that reflect the changing demands of the ecommerce marketplace, particularly the higher growth of sales of fixed-price, new in-season items, our business will suffer.
 
In January 2008, for example, we announced significant changes to our Marketplaces business in three major areas: fee structure, seller incentives and standards and buyer and seller feedback. We may make further changes in these or other areas in the future. Some of the changes that we have announced to date have been controversial with many of our sellers, and additional changes that we announce in the future may prove to be similarly controversial. If any of these changes cause sellers to move their business away from our websites or otherwise fail to improve gross merchandise volume or the number of successful listings, our operating results and profitability will be harmed.
 
In addition, because a large percentage of PayPal transactions originate on the eBay platform, declines in growth rates in major Marketplaces markets also adversely affect PayPal’s growth rate. The growth in Skype’s user activity has slowed somewhat as Skype has increased its focus on monetization of users. The expected future growth of our PayPal, Skype, StubHub, Shopping.com, and other lower margin businesses may also cause downward pressure on our profit margins because those businesses have lower gross margins than our Marketplaces platforms.
 
These excerpts taken from the EBAY 10-K filed Feb 29, 2008.
We may not maintain our level of profitability or rates of growth.
 
We believe that our continued profitability and growth will depend in large part on our ability to do the following:
 
  •  attract new users, keep existing users active and reactivate former users on our websites and services, and increase the activity levels of our active users;
 
  •  react to changes in consumer use of the Internet and changing customer demands, and develop new services as well as new sources of revenues from our existing services;


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  •  manage the costs of our business, including the costs associated with our workforce and with maintaining and enhancing our websites, customer support, transaction loss rate, user protection programs, product development and international expansion;
 
  •  maintain sufficient transaction volume to attract buyers and sellers;
 
  •  cost effectively increase the awareness of our brands; and
 
  •  provide our customers with superior community, customer support, and trading, communication, and payment experiences.
 
We invest heavily in marketing and promotion, customer support, and further development of the operating infrastructure for our core and recently acquired operations. Some of this investment entails long-term contractual commitments. As a result, we may be unable to adjust our spending rapidly enough to compensate for any unexpected revenue shortfall, which may harm our profitability. Growth rates in our most established markets, such as the U.S., Germany and the U.K., have continued to decline. Despite our efforts to stem these declines, growth rates in these and other markets may continue to decline and may become negative. As our penetration in established markets grows, we will increasingly need to focus on keeping existing users, especially our top buyers and sellers, active and increasing their activity level on our sites for growth. In addition, our Marketplaces business is facing increased competitive pressure. If we are unable to change our services in ways that reflect the changing demands of the ecommerce marketplace, particularly the higher growth of sales of fixed-price, new in-season items, our business will suffer.
 
In January 2008, we announced significant changes to our Marketplaces business in three major areas: fee structure, seller incentives and standards, and feedback, as discussed above under “Item 1 — Business”. These changes have been controversial with many of our sellers. If these changes cause sellers to move their business away from our websites or otherwise fail to improve gross merchandise volume or the number of successful listings, our operating results and profitability will be harmed.
 
In addition, because a large percentage of PayPal transactions originate on the eBay platform, declines in growth rates in major Marketplaces markets also adversely affect PayPal’s growth rate. The growth in Skype’s user activity has slowed somewhat as Skype has increased its focus on monetization of users. The expected future growth of our PayPal, Skype, StubHub, Shopping.com, and other lower margin businesses may also cause downward pressure on our profit margins because those businesses have lower gross margins than our Marketplaces platforms.
 
We may
not maintain our level of profitability or rates of
growth.



 



We believe that our continued profitability and growth will
depend in large part on our ability to do the following:


 


























  • 

attract new users, keep existing users active and reactivate
former users on our websites and services, and increase the
activity levels of our active users;
 
  • 

react to changes in consumer use of the Internet and changing
customer demands, and develop new services as well as new
sources of revenues from our existing services;





15





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  • 

manage the costs of our business, including the costs associated
with our workforce and with maintaining and enhancing our
websites, customer support, transaction loss rate, user
protection programs, product development and international
expansion;
 
  • 

maintain sufficient transaction volume to attract buyers and
sellers;
 
  • 

cost effectively increase the awareness of our brands; and
 
  • 

provide our customers with superior community, customer support,
and trading, communication, and payment experiences.


 



We invest heavily in marketing and promotion, customer support,
and further development of the operating infrastructure for our
core and recently acquired operations. Some of this investment
entails long-term contractual commitments. As a result, we may
be unable to adjust our spending rapidly enough to compensate
for any unexpected revenue shortfall, which may harm our
profitability. Growth rates in our most established markets,
such as the U.S., Germany and the U.K., have continued to
decline. Despite our efforts to stem these declines, growth
rates in these and other markets may continue to decline and may
become negative. As our penetration in established markets
grows, we will increasingly need to focus on keeping existing
users, especially our top buyers and sellers, active and
increasing their activity level on our sites for growth. In
addition, our Marketplaces business is facing increased
competitive pressure. If we are unable to change our services in
ways that reflect the changing demands of the ecommerce
marketplace, particularly the higher growth of sales of
fixed-price, new in-season items, our business will suffer.


 



In January 2008, we announced significant changes to our
Marketplaces business in three major areas: fee structure,
seller incentives and standards, and feedback, as discussed
above under “Item 1 — Business”. These
changes have been controversial with many of our sellers. If
these changes cause sellers to move their business away from our
websites or otherwise fail to improve gross merchandise volume
or the number of successful listings, our operating results and
profitability will be harmed.


 



In addition, because a large percentage of PayPal transactions
originate on the eBay platform, declines in growth rates in
major Marketplaces markets also adversely affect PayPal’s
growth rate. The growth in Skype’s user activity has slowed
somewhat as Skype has increased its focus on monetization of
users. The expected future growth of our PayPal, Skype, StubHub,
Shopping.com, and other lower margin businesses may also cause
downward pressure on our profit margins because those businesses
have lower gross margins than our Marketplaces platforms.


 




This excerpt taken from the EBAY 10-Q filed Oct 29, 2007.
We may not maintain our level of profitability or rates of growth.
 
We believe that our continued profitability and growth will depend in large part on our ability to do the following:
 
  •  attract new users, keep existing users active and reactivate former users on our websites and services, and increase the activity levels of our active users;
 
  •  react to changes in consumer use of the Internet and develop new services, as well as new sources of revenues from our existing services;
 
  •  manage the costs of our business, including the costs associated with our workforce and with maintaining and enhancing our websites, customer support, transaction loss rate, user protection programs, and international and product expansion;
 
  •  maintain sufficient transaction volume to attract buyers and sellers;
 
  •  cost effectively increase the awareness of our brands; and
 
  •  provide our customers with superior community, customer support, and trading, communication, and payment experiences.
 
We invest heavily in marketing and promotion, customer support, and further development of the operating infrastructure for our core and recently acquired operations. Some of this investment entails long-term contractual commitments. As a result, we may be unable to adjust our spending rapidly enough to compensate for any unexpected revenue shortfall, which may harm our profitability. In addition, we are spending in advance of anticipated growth, which may also harm our profitability. Growth rates in our most established markets, such as Germany and the U.S., have continued to decline over time. Despite our efforts to stem these declines, growth rates may continue to decline as the existing base of users and transactions becomes larger. As our penetration in established markets grows, we will increasingly need to rely on keeping existing users active and increasing their activity level on our sites for growth in those markets. In addition, our Marketplaces business is facing increased competitive pressure. Because a large percentage of PayPal transactions originate on the eBay platform, declines in growth rates in major eBay Marketplace markets also adversely affect PayPal’s growth rate. The growth in Skype’s user activity has slowed somewhat as Skype has increased its focus on monetization of users. The expected future growth of our PayPal, Skype, StubHub, Shopping.com, and other lower margin businesses may also cause downward pressure on our profit margin because those businesses have lower gross margins than our eBay trading platforms.


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This excerpt taken from the EBAY 10-Q filed Jul 27, 2007.
We may not maintain our level of profitability or rates of growth.
 
We believe that our continued profitability and growth will depend in large part on our ability to do the following:
 
  •  attract new users, keep existing users active and reactivate former users on our websites and services, and increase the activity levels of our active users;
 
  •  react to changes in consumer use of the Internet and develop new services, as well as new sources of revenues from our existing services;
 
  •  manage the costs of our business, including the costs associated with maintaining and enhancing our websites, customer support, transaction loss rate, user protection programs, and international and product expansion;
 
  •  maintain sufficient transaction volume to attract buyers and sellers;
 
  •  cost effectively increase the awareness of our brands; and
 
  •  provide our customers with superior community, customer support, and trading, communication, and payment experiences.
 
We invest heavily in marketing and promotion, customer support, and further development of the operating infrastructure for our core and recently acquired operations. Some of this investment entails long-term contractual commitments. As a result, we may be unable to adjust our spending rapidly enough to compensate for any unexpected revenue shortfall, which may harm our profitability. In addition, we are spending in advance of anticipated growth, which may also harm our profitability. Growth rates in our most established markets, such as Germany and the U.S., have continued to decline over time. Despite our efforts to stem these declines, growth rates may continue to decline as the existing base of users and transactions becomes larger. As our penetration in established markets grows, we will increasingly need to rely on keeping existing users active and increasing their activity level on our sites for growth in those markets. In addition, our Marketplaces business is facing increased competitive pressure, particularly in Asia. Because a large percentage of PayPal transactions originate on the eBay platform, declines in growth rates in major eBay Marketplace markets also adversely affect PayPal’s growth rate. The growth in Skype’s user activity has slowed somewhat as Skype has increased its focus on monetization of users. The expected future growth of our PayPal, Skype, StubHub, and Shopping.com businesses may also cause


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Table of Contents

downward pressure on our profit margin because those businesses have lower gross margins than our eBay trading platforms.
 
This excerpt taken from the EBAY 10-Q filed Apr 25, 2007.
We may not maintain our level of profitability or rates of growth.
 
We believe that our continued profitability and growth will depend in large part on our ability to do the following:
 
  •  attract new users, keep existing users active on our websites and services, and increase the activity levels of our active users;
 
  •  react to changes in consumer use of the Internet and develop new services, as well as new sources of revenues from our existing services;
 
  •  manage the costs of our business, including the costs associated with maintaining and enhancing our websites, customer support, transaction and chargeback rates, user protection programs, and international and product expansion;
 
  •  maintain sufficient transaction volume to attract buyers and sellers;
 
  •  cost effectively increase the awareness of our brands; and
 
  •  provide our customers with superior community, customer support, and trading, communication, and payment experiences.
 
We invest heavily in marketing and promotion, customer support, and further development of the operating infrastructure for our core and recently acquired operations. Some of this investment entails long-term contractual commitments. As a result, we may be unable to adjust our spending rapidly enough to compensate for any unexpected revenue shortfall, which may harm our profitability. In addition, we are spending in advance of anticipated growth, which may also harm our profitability. Growth rates in our most established markets, such as Germany and the U.S., have declined over time and may continue to do so as the existing base of users and transactions becomes larger. As our penetration in established markets grows, we will increasingly need to rely on keeping existing users active and increasing their activity level on our sites for growth in those markets. In addition,


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Table of Contents

our Marketplaces business is facing increased competitive pressure, particularly in Asia. Because a large percentage of PayPal transactions originate on the eBay platform, declines in growth rates in major eBay Marketplace markets also adversely affect PayPal’s growth rate. The expected future growth of our PayPal, Skype, StubHub, and Shopping.com businesses may also cause downward pressure on our profit margin because those businesses have lower gross margins than our eBay trading platforms.
 
This excerpt taken from the EBAY 10-K filed Feb 28, 2007.
We may not maintain our level of profitability or rates of growth.
 
We believe that our continued profitability and growth will depend in large part on our ability to do the following:
 
  •  attract new users, keep existing users active on our websites and services, and increase the activity levels of our active users;
 
  •  react to changes in consumer use of the Internet and develop new services, as well as new sources of revenues from our existing services;
 
  •  manage the costs of our business, including the costs associated with maintaining and enhancing our websites, customer support, transaction and chargeback rates, user protection programs, and international and product expansion;
 
  •  maintain sufficient transaction volume to attract buyers and sellers;
 
  •  cost effectively increase the awareness of our brands; and
 
  •  provide our customers with superior community, customer support, and trading, communication, and payment experiences.
 
We invest heavily in marketing and promotion, customer support, and further development of the operating infrastructure for our core and recently acquired operations. Some of this investment entails long-term contractual commitments. As a result, we may be unable to adjust our spending rapidly enough to compensate for any unexpected revenue shortfall, which may harm our profitability. In addition, we are spending in advance of anticipated growth, which may also harm our profitability. Growth rates in our most established markets, such as Germany and the U.S., have declined over time and may continue to do so as the existing base of users and transactions becomes larger. As our penetration in established markets grows, we will increasingly need to rely on keeping existing users active and increasing their activity level on our sites for growth in those markets. In addition, our Marketplaces business is facing increased competitive pressure, particularly in Asia. Because a large percentage of PayPal transactions originate on the eBay platform, declines in growth rates in major eBay Marketplace markets also adversely affect PayPal’s growth rate. The expected future growth of our PayPal, Skype, and Shopping.com businesses may also cause downward pressure on our profit margin because those businesses have lower gross margins than our eBay trading platforms.
 
This excerpt taken from the EBAY 10-Q filed Jul 28, 2006.
We may not maintain our level of profitability or rates of growth.
 
We believe that our continued profitability and growth will depend in large part on our ability to do the following:
 
  •  attract new users, keep existing users active on our websites, and increase the activity levels of our active users;
 
  •  react to changes in consumer use of the Internet and develop new sources of monetization for some of our services;
 
  •  manage the costs of our business, including the costs associated with maintaining and developing our websites, customer support, transaction and chargeback rates, consumer protection programs, and international and product expansion;
 
  •  maintain sufficient transaction volume to attract buyers and sellers;
 
  •  increase the awareness of our brands; and
 
  •  provide our customers with superior community, customer support, and trading, communication, and payment experiences.
 
We invest heavily in marketing and promotion, customer support, and further development of the operating infrastructure for our core and recently acquired operations. Some of this investment entails long-term contractual commitments. As a result, we may be unable to adjust our spending rapidly enough to compensate for any unexpected revenue shortfall, which may harm our profitability. In addition, we are spending in advance of anticipated growth, which may also harm our profitability. Growth rates in our most established markets, such as Germany and the U.S., have declined over time and may continue to do so as the existing base of users and transactions becomes larger. Because a large percentage of PayPal transactions originate on the eBay platform, any decline in growth rates in major eBay Marketplace markets would also have an adverse effect on PayPal’s growth rate. The expected future growth of our PayPal, Skype and Shopping.com businesses may also cause downward pressure on our profit margin because those businesses have lower gross margins than our eBay trading platforms.
 
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