EBay (EBAY)

 

Feedback Forum:  Our Feedback Forum encourages users to provide feedback ratings and comments on other users with whom they trade. Users’ profiles, which include these feedback ratings and comments, can be viewed by any of our other users. Every registered user has a feedback profile that may contain compliments, criticisms and/or other comments by users who have conducted business with that user. The Feedback Forum requires feedback to be related to specific transactions and provides an easy tool for users to match specific transactions with the user names of their trading partners. This information is recorded in a profile that includes a feedback rating for the user, with feedback sorted according to whether the feedback has been provided over the past month, six months or twelve months. Users who develop positive reputations have color-coded star symbols displayed next to their user names to indicate the number of positive feedback ratings they have received. In addition to leaving an overall Feedback rating (positive, neutral or negative) for a seller, buyers also can leave anonymous Detailed Seller Ratings (“DSR”) that cannot be viewed by the seller in four areas: item as described, communication, shipping time and shipping and handling charges. The Feedback Forum has several automated features designed to detect and prevent certain forms of abuse, such as a user leaving positive feedback about himself or herself through multiple accounts. We recently announced updates to our feedback system, including removing the ability of sellers to leave negative feedback for buyers and providing sellers with additional tools designed to avoid negative feedback.

 

SafeHarbor Program:  We also offer the SafeHarbor program, which provides guidelines for trading and user dispute resolution. Our SafeHarbor staff investigates users’ complaints of possible misuse of eBay platforms and takes appropriate action, including issuing warnings to users, ending and removing listings, or suspending users from bidding on or listing items for sale.

 

Verified Rights Owner (VeRO) Program:  The VeRO Program lets intellectual property rights owners request the removal of listings that offer items or contain materials that infringe on their rights. This helps to protect community members from purchasing items that may be counterfeit or otherwise unauthorized.

 

 

Feedback Forum:  Our Feedback Forum encourages
users to provide feedback ratings and comments on other users
with whom they trade. Users’ profiles, which include these
feedback ratings and comments, can be viewed by any of our other
users. Every registered user has a feedback profile that may
contain compliments, criticisms
and/or other
comments by users who have conducted business with that user.
The Feedback Forum requires feedback to be related to specific
transactions and provides an easy tool for users to match
specific transactions with the user names of their trading
partners. This information is recorded in a profile that
includes a feedback rating for the user, with feedback sorted
according to whether the feedback has been provided over the
past month, six months or twelve months. Users who develop
positive reputations have color-coded star symbols displayed
next to their user names to indicate the number of positive
feedback ratings they have received. In addition to leaving an
overall Feedback rating (positive, neutral or negative) for a
seller, buyers also can leave anonymous Detailed Seller Ratings
(“DSR”) that cannot be viewed by the seller in four
areas: item as described, communication, shipping time and
shipping and handling charges. The Feedback Forum has several
automated features designed to detect and prevent certain forms
of abuse, such as a user leaving positive feedback about himself
or herself through multiple accounts. We recently announced
updates to our feedback system, including removing the ability
of sellers to leave negative feedback for buyers and providing
sellers with additional tools designed to avoid negative
feedback.

 

SafeHarbor Program:  We also offer the
SafeHarbor program, which provides guidelines for trading and
user dispute resolution. Our SafeHarbor staff investigates
users’ complaints of possible misuse of eBay platforms and
takes appropriate action, including issuing warnings to users,
ending and removing listings, or suspending users from bidding
on or listing items for sale.

 

Verified Rights Owner (VeRO) Program:  The VeRO
Program lets intellectual property rights owners request the
removal of listings that offer items or contain materials that
infringe on their rights. This helps to protect community
members from purchasing items that may be counterfeit or
otherwise unauthorized.

 

 

Feedback Forum:  Our Feedback Forum encourages each user to provide comments on other users with whom he or she trades and lets every user view other users’ profiles, which include feedback ratings and comments by other users. Every registered user has a feedback profile that may contain compliments, criticisms and other comments by users who have conducted business with that person. The Feedback Forum requires feedback to be related to specific transactions and provides an easy tool for users to match specific transactions with the user names of their trading partners. This information is recorded in a profile that includes a feedback rating for the person with feedback sorted according to whether it was given over the past month, six months, or twelve months. Users who develop positive reputations have color-coded star symbols displayed next to their user names to indicate the number of positive feedback ratings they have received. The Feedback Forum has several automated features