EBAY » Topics » Value-Added Tools and Services

These excerpts taken from the EBAY 10-K filed Feb 29, 2008.
Value-Added Tools and Services
 
eBay users have access to a variety of “pre-trade” and “post-trade” tools and services to enhance their user experience and to make trading faster, easier and safer for them. “Pre-trade” tools and services are intended to simplify the listing process. “Post-trade” tools and services are designed to make transactions easier and more convenient to complete.


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Table of Contents

These tools and services include:
 
  •  Turbo Lister, eBay Blackthorne, ProStores, Selling Manager and Selling Manager Pro, each of which helps to automate the selling process;
 
  •  Picture Services, which enables sellers to include pictures in their listings;
 
  •  Shipping Calculator, which makes it easier for buyers and sellers to calculate shipping costs;
 
  •  Shipping Labels, which allows sellers to print certain postage and UPS labels;
 
  •  Shipment Tracking, which enables sellers to track their shipped packages;
 
  •  eBay Toolbar, which helps eBay users stay connected with eBay wherever they are on the Internet;
 
  •  eBay Desktop, which helps eBay users stay connected with eBay from their desktop computer;
 
  •  eBay Countdown, which helps eBay users bid and buy from anywhere on the Internet;
 
  •  eBay Sales Reports and eBay Sales Reports Plus, which provide sales and fee information to sellers;
 
  •  eBay Marketplace Research, which enables sellers to analyze sales in categories across the site;
 
  •  Reviews and Guides, which assists shoppers in making more informed choices;
 
  •  eBay Neighborhoods, which assists users in connecting around items in which they have a mutual interest;
 
  •  eBay To Go, which allows users to embed item listings in their own Internet websites;
 
  •  Best of eBay, where eBay users can vote for their favorite items;
 
  •  PayPal, which facilitates the online exchange of funds; and
 
  •  Skype, which enables VoIP communications between buyers and sellers.
 
We currently provide these services directly or through contractual arrangements with third parties.
 
PowerSeller program:  PowerSellers are eBay’s top sellers who have consistently sustained a high volume of monthly sales and who have a high level of positive feedback. Members of the PowerSeller program get a range of special benefits, including pricing discounts, prioritized customer support, promotional offers, eBay promotional merchandise, advanced selling education, opportunities to participate in research and other special rewards. The PowerSeller program is free of charge and a special PowerSeller icon is located next to the seller’s user name if the seller qualifies for the program. In January 2008, we announced that we would raise the standards for sellers to qualify for our PowerSeller program and would provide additional benefits, such as pricing discounts for qualified PowerSellers with high DSR ratings.
 
Top buyer program:  Our top buyers benefit from having a special phone number to call if they have an unsatisfactory user experience in connection with a transaction on our websites, and we recently announced that we would also offer special coupon initiatives to top buyers.
 
Value-Added
Tools and Services



 



eBay users have access to a variety of “pre-trade” and
“post-trade” tools and services to enhance their user
experience and to make trading faster, easier and safer for
them. “Pre-trade” tools and services are intended to
simplify the listing process. “Post-trade” tools and
services are designed to make transactions easier and more
convenient to complete.





6





Table of Contents






These tools and services include:


 






































































































































































  • 

Turbo Lister, eBay Blackthorne, ProStores, Selling Manager and
Selling Manager Pro, each of which helps to automate the selling
process;
 
  • 

Picture Services, which enables sellers to include pictures in
their listings;
 
  • 

Shipping Calculator, which makes it easier for buyers and
sellers to calculate shipping costs;
 
  • 

Shipping Labels, which allows sellers to print certain postage
and UPS labels;
 
  • 

Shipment Tracking, which enables sellers to track their shipped
packages;
 
  • 

eBay Toolbar, which helps eBay users stay connected with eBay
wherever they are on the Internet;
 
  • 

eBay Desktop, which helps eBay users stay connected with eBay
from their desktop computer;
 
  • 

eBay Countdown, which helps eBay users bid and buy from anywhere
on the Internet;
 
  • 

eBay Sales Reports and eBay Sales Reports Plus, which provide
sales and fee information to sellers;
 
  • 

eBay Marketplace Research, which enables sellers to analyze
sales in categories across the site;
 
  • 

Reviews and Guides, which assists shoppers in making more
informed choices;
 
  • 

eBay Neighborhoods, which assists users in connecting around
items in which they have a mutual interest;
 
  • 

eBay To Go, which allows users to embed item listings in their
own Internet websites;
 
  • 

Best of eBay, where eBay users can vote for their favorite items;
 
  • 

PayPal, which facilitates the online exchange of funds; and
 
  • 

Skype, which enables VoIP communications between buyers and
sellers.


 



We currently provide these services directly or through
contractual arrangements with third parties.


 



PowerSeller program:  PowerSellers are
eBay’s top sellers who have consistently sustained a high
volume of monthly sales and who have a high level of positive
feedback. Members of the PowerSeller program get a range of
special benefits, including pricing discounts, prioritized
customer support, promotional offers, eBay promotional
merchandise, advanced selling education, opportunities to
participate in research and other special rewards. The
PowerSeller program is free of charge and a special PowerSeller
icon is located next to the seller’s user name if the
seller qualifies for the program. In January 2008, we announced
that we would raise the standards for sellers to qualify for our
PowerSeller program and would provide additional benefits, such
as pricing discounts for qualified PowerSellers with high DSR
ratings.


 



Top buyer program:  Our top buyers benefit from
having a special phone number to call if they have an
unsatisfactory user experience in connection with a transaction
on our websites, and we recently announced that we would also
offer special coupon initiatives to top buyers.


 




This excerpt taken from the EBAY 10-K filed Feb 28, 2007.
Value-Added Tools and Services
 
eBay users have access to a variety of “pre-trade” and “post-trade” tools and services to enhance their user experience and to make trading faster, easier and safer for them. “Pre-trade” tools and services are intended to simplify the listing process. “Post-trade” tools and services are designed to make transactions easier and more convenient to complete.
 
These tools and services include: Turbo Lister, eBay Blackthorne, ProStores, Selling Manager and Selling Manager Pro, which help automate the selling process; Picture Services, which enables sellers to include pictures in their listings; the Shipping Calculator, which makes it easier for buyers and sellers to calculate shipping costs; Shipping Labels, which allows sellers to print certain postage and UPS labels; Shipment Tracking, which enables sellers to track their shipped packages; the eBay Toolbar, which helps eBay users stay connected with eBay wherever they are on the Internet; eBay Sales Reports and eBay Sales Reports Plus, which provide sales and fee information to sellers; eBay Market Research, which enables sellers to analyze sales in categories across the site; Reviews and Guides, which assists shoppers in making more informed choices; and PayPal, which facilitates the online exchange of funds. We currently provide these services directly or through contractual arrangements with third parties.
 
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