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Epicor Continues to Expand Distribution-Specific Functionality in Latest Version of Wholesale Distribution ERP Solution

DUBLIN, CA -- (Marketwire) -- 06/26/12 -- Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, today announced the general availability of version 12.9 of its Epicor Prophet 21 wholesale distribution enterprise resource planning (ERP) solution, featuring new Customer Buying Trend Analysis, Demand Replenishment Planning, and Rewards Program functionality.

The Customer Buying Trend Analysis module for Prophet 21 applies a series of Six Sigma statistical models to determine a distributor's customer/item combinations that have a proven, consistent buying pattern. The system then reports on which of these customers' buying habits are trending up or down the fastest, and the resulting financial impact. The system also proactively alerts the distributor as to which customers have stopped buying and how many sales dollars were missed. Epicor distributors are using this functionality to anticipate customer issues and recover tens of thousands of dollars every year that would otherwise have been lost.

Demand Replenishment Planning provides analytical tools to support purchasing stock now for long-term future requirements. Customer demand forecasts are generated out one year to determine future needs; purchase quantity is then based on need at the anticipated time of receipt of material. Future Stock Analysis Inquiries and Future Stock Analysis Reports in Prophet 21 allow distributors to see the changing stock position of an item over the next year, to help in planning for these future needs.

The Rewards Program option allows distributors to reward their customers for buying targeted items. A distributor can identify items or groups of items for which to offer rewards, based on product group, discount group, price family, or supplier, and can determine how quickly customers will be rewarded for purchasing these items or groups of items. The distributor also has the ability to limit rewards to customers who belong to a specific category.

Two types of rewards are available with the new version:

  • Incentive points can be offered for purchases, which can be redeemed for other charge (non-physical) items such as training sessions or premium trips offered by the distributor to customers.
  • Co-op rewards can be earned and then redeemed for credit for advertising expenses that the customer has incurred, based on the distributor's/supplier's guidelines for joint advertising. The redemption of co-op rewards will create a credit on the customer's account.

"With these advanced functionality modules in our Prophet 21 wholesale distribution ERP, Epicor continues to lead in the distribution software space," said Kevin Roach, executive vice president and general manager, ERP Americas for Epicor. "The Customer Buying Trend Analysis is more than simply a lost customer report; it provides the intelligent, proactive information that wholesale distributors need to protect customers who may be at risk. The Demand Replenishment Planning functionality allows distributors to accurately predict their inventory needs over the long term, and with the Rewards Program module, distributors can cultivate customer loyalty and compete more aggressively in their markets without having to pay an outside vendor for these programs."

For more information on the new release of Epicor Prophet 21, call 1.800.776.7438 and speak with an Epicor solutions specialist, or e-mail

News Facts

  • Version 12.9 of the Epicor Prophet 21 wholesale distribution enterprise resource planning (ERP) solution for wholesale distributors is now generally available
  • Customer Buying Trend Analysis, Demand Replenishment Planning, and Rewards Program functionality are among the powerful distribution-specific features of the latest version of Epicor Prophet 21

About Epicor Software Corporation
Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail and services industries. With 40 years of experience serving midmarket organizations and divisions of Global 1000 companies, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional and global businesses demand. The Company's headquarters are located in Dublin, California, with offices and affiliates worldwide. For more information, visit

Follow Epicor on Twitter @Epicor, @EpicorUK, @EpicorEMEA, @EpicorAU, @Epicor_Retail, @Epicor_DIST and Facebook.

Epicor, the Epicor logo and Prophet 21 are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

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