This excerpt taken from the ESCH 10-K filed Mar 12, 2007.
Section 3 Maintenance & Repair Service Affecting Conditions Response & Repair
3.16 Response and Repair Intervals. Upon receipt of notification of Discovery during Standard SRP Scheduled Maintenance windows as described in section 3.12 of this Exhibit, SRP will dispatch properly equipped and trained personnel to a Service Affecting Condition and will make repairs and restore the affected Fiber within four (4) hours (Completion Interval) or Service Interruption Credits will apply. Upon receipt of notification of Discovery outside of Standard SRP Scheduled Maintenance windows, SRP will dispatch properly equipped and trained personnel to a Service Affecting Condition and will make repairs and restore affected Fiber within six (6) hours (Completion Interval) or Service Interruption Credits will apply. Any exceptions to these standard Service Affecting Condition response and repair intervals or any priority treatment of Fiber must be mutually agreed to and incorporated in an executed Product Order.
3.17 Trouble Notification by Licensee. Network outages that are Discovered by Licensee will be reported immediately to the SRP NOC or as otherwise indicated in Exhibit A-1 or the executed Product Order. After response to the Service Affecting Condition, SRP will promptly notify Licensee regarding the nature of the trouble and whether Fiber caused the trouble.
3.18 Trouble Notification by SRP. SRPs network management system does not monitor dark fiber. However, a degradation of performance on SRP internal network services that might indicate a fiber cut will result in a trouble notification to the SRP NOC. If SRP Discovers a network problem causing a Service Affecting Condition, SRP will promptly attempt to notify Licensee according to Exhibit A-1 regarding the nature of the trouble and whether the Fiber caused the trouble.
3.19 Permanent Restoration. Permanent restoration will be scheduled and performed as soon as practical. This restoration schedule will be mutually developed and approved prior to proceeding. Permanent repairs to the Fiber will return it to the Specifications, and will be performed by SRP. After final repairs have been completed, Licensee may test the Fibers from an access point designated by SRP, to ensure integrity of the splices and provide SRP with a copy of the test results. If requested by SRP, Licensee will provide access to the Licensees Facilities to allow testing from fiber patch panel to fiber patch panel. SRP will remove all temporary Facilities.
3.20 Trouble Ticketing Process and Procedures. A mutually acceptable trouble ticketing process, conducted between Licensee and the SRP NOC will be developed between the parties as needed. Generally, upon Discovery, the SRP NOC will acknowledge the Discovery, record the time and other information, and open a trouble ticket.