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WIKI ANALYSIS
Fiserv, Inc., (FISV), assists financial institutions and health plan administrators in managing their information systems so they can efficiently deliver services to their customers. The company is one of the leading providers of e-commerce solutions to financial institutions. The differences among banks, insurance companies, and securities firms are disappearing. Moreover, financial services involve a great deal of fee-based transactions. As a consequence, financial institutions are looking to firms like Fiserv to help them manage the increasing informational demands of their businesses.
The company operates through two primary business segments. The Financial Institution Outsourcing Systems and Services ("FIOSS") segment (accounting for 64.2% of Q3 revenue) provides account and transaction processing systems to financial institutions. The Insurance Services (35.8% of Q3 revenue) provides technology solutions primarily for life insurance, and property and casualty insurance companies. It also includes the businesses, which comprised the former Health Plan Management Services segment. The company has decided to sell its Investment Support Services (Fiserv ISS) segment and that is now treated as discontinued operations. The company's competitors include The Bisys Group, Fidelity Information Services, and Jack Henry.
Achieving organic growth continues to be a challenge for the company. Although management continues to successfully reduce cost and drive margins, it has had a harder time driving meaningful increases in organic growth. While the margin expansion opportunities remain encouraging, it still remains to be seen whether the company can achieve meaningful results in achieving organic growth. The company currently has relationships with over 17,000 clients worldwide in the banking, insurance, healthcare, and investment industries. While the company primarily operates in the U.S., it also has international operations in Asia-Pacific, the Caribbean, Europe and Latin America.
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