PLEASANTON, CA -- (Marketwire) -- 09/07/11 -- FrontRange Solutions, a leading provider of IT Service Management, IT Asset Management and Customer Service Management solutions for both premise and cloud environments, today announced Leslie Leaf, director of global support services, has been appointed to the HDI Customer Technical Support Advisory Council, effective immediately.
The HDI Customer Technical Support Advisory Council was established to provide guidance on product and professional development, industry trends, best practices, content needs, and the nuances of the "external" support specialty.
Comprised of 15 experienced practitioners and industry experts that collectively represent over 120 years of experience in the technical support profession, the HDI Customer Technical Support Advisory Council represents organizations from different countries, industries, and sizes. Members provide critical insight into the trends and needs of the customer technical support community.
"I'm honoured to be joining this prestigious group of experts to help collaborate and share best practices around the maturation of the technical support community," said Leslie Leaf, director of global support services at FrontRange Solutions. "Building on my past experience and current role at FrontRange Solutions allows me to add additional insights and expertise to the already dynamic group of people who make up the HDI Customer Technical Support Advisory Council."
For further information on the HDI Advisory Council, please visit www.thinkhdi.com/
About FrontRange Solutions
FrontRange is a leading provider of powerful and affordable IT Service Management, IT Asset Management, and Customer Service Management solutions. These solutions enable IT and Services Transformation by providing Enterprise-class capabilities that deliver fast time to benefit, high ease of use, and rapid return on investment. With an award winning tradition and recognized as a leader by industry analysts, FrontRange's products and solutions are used by over 13,000 customers in more than 80 verticals and 45 countries to quickly improve interactions with external and internal clients and achieve better business results. For more information, call 800.776.7889, visit www.frontrange.com or follow us on Twitter @frontrange or @FrontRangeSols.