This excerpt taken from the GPS 10-Q filed Jun 9, 2009.
16.1 Baseline Gap Authorized User Satisfaction Survey
At Gaps option, an independent third party selected by Gap shall conduct a baseline Gap Authorized User satisfaction survey for affected users at each Gap Service Location and/or Gap Site Approved by Gap measuring their satisfaction with their receipt of the Services. This Gap Authorized User Satisfaction Survey shall be mutually agreed upon by the Parties, and shall be administered as determined by the selected organization and shall be the initial baseline for measurement of user satisfaction improvement described in Section 16.2 (Gap Authorized User Satisfaction Survey).
Gap Confidential and Proprietary Information