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GPS » Topics » CONTENTS

This excerpt taken from the GPS 10-Q filed Jun 9, 2009.

CONTENTS

 

Exhibit B.1.1 Level 1 NA Stores Help Desk & Store Service Request Call Handling

    3

Exhibit B.1.2 Store POS Priority Response Service Calls

    6

Exhibit B.1.3 European Store Support

    8

Exhibit B.1.4 Corporate Support Help Desk Service Levels

    11

Exhibit B.1.5 Corporate Support Problem Management Service Levels

    12

Exhibit B.1.6 Enterprise Network Service Levels

    14

Exhibit B.1.7 Mainframe Service Levels

    20

Exhibit B.1.8 Server Service Levels

    21

Exhibit B.1.10 Security Incident Response Team (SIRT) Service Levels

    23

Exhibit B.1.11 Corporate Production Operations Service Levels

    24

Exhibit B.1.12 Distribution Center Support Service Levels

    27

Exhibit B.1.13 IMAC Performance Service Levels

    28

Exhibit B.1.14 Corporate Asset Management Service Levels

    29

Exhibit B.1.15 Reports Service Levels

    30

Exhibit B.1.16 Critical Reports Service Levels

    31

Exhibit B.1.17 Critical Service Levels Performance Categories and Allocation of Pool Percentages as of the Effective Date

    34

Exhibit B.1.19 Monthly Invoice Accuracy

    37

Exhibit B.1.20 Distributed Code Deployments

    38

Exhibit B.1.21 Dimensions Administration

    39

 

Gap. Inc./IBM Confidential    B - 2    Service Level Matrix

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"CONTENTS" elsewhere:

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