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GPS » Topics » Exhibit D.26 - Service Catalog

This excerpt taken from the GPS 10-Q filed Jun 9, 2009.

Exhibit D.26 – Service Catalog

to

First Amended and Restated Master Services Agreement

March 2, 2009

 

This document contains confidential and proprietary information of The Gap, Inc. and IBM. Except with the express prior written permission of The Gap, Inc. and IBM, this document and the information contained herein may not be published, disclosed, or used for any other purpose.

 

Exhibit D.26    Gap/IBM Confidential and Proprietary Information   

1.1 Services Catalog: In support of the high quality, timely, and predictable delivery of Services, the Parties agree the Services defined in this Exhibit (“Services Catalog Item(s)”) will be provided as described in this Exhibit.

The Service Catalog is subject to the terms and conditions of the Agreement. Service Catalog Items will be defined in Attachment B (Gap/IBM Image Bill-of-Materials/Engineering Specification). All Service Catalog Items shall comply with the requirements of Exhibit D.6 (Technical Architecture and Product Standards) and agreed to Production Image Completion Criteria (see Attachment E).

 

1.2 Service Catalog Delivery: The costs associated with Supplier’s delivery of the Service Catalog Item shall be described in Table C.14 (Definitions) of Exhibit C (Fees and Resource Baselines).

 

1.3 Governance of Services Catalog: On a quarterly basis, Gap and the Supplier will agree to the governance and improvement of the Service Catalog through the examination of Exhibit D.6 (Technical Architecture and Product Standards) and direction of Gap. This governance will provide the mechanism by which mutually agreed to Service Catalog updates occur.

 

1.4 Image Definition and Standard Options: The Service Catalog will contain an agreed upon bill of materials (BOM). This BOM will include the categories enumerated in Attachment B (Gap/IBM Image Bill-of Materials/Engineering Specification). The initial support of the BOM categories will include section 1 and section 4. Additional standard deployment definitions to support remaining categories in the BOM will be defined in more detail and added to via future joint governance.

 

1.5 Service Catalog Ordering Process: The process for ordering a Service Catalog Item will vary depending on the Service Catalog Item being requested by Gap. The process for each Service Catalog Item will be specified in the Service Catalog Item description. The following is the process for ordering * and *.

(a) *

(b)*

(c)*

(d)*

(e)*

 

1.6 Standard Gold Image Specification: The Standard Gold Image Specification in Attachment A (Initial Base Operating System Gold Images) defines the mutually agreed to standard base Operating System and tools configuration for new image deployments. Mutually agreed to changes to this standard will occur via quarterly joint governance review.

 

 

* Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.

 

Exhibit D.26    Gap/IBM Confidential and Proprietary Information    Page 1

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