This excerpt taken from the GPS 10-K filed Mar 28, 2006.
Data Center Operations and Support
The IBM solution for Gap includes an information-processing environment that will be managed by the IBM Service Delivery Center in *. *.
Utilizing this operations center in *.
IBM will monitor the systems consoles for *. The console monitor staff will log all problems and track them through to resolution. Appropriate IBM support groups will be engaged as required for all platforms *. As shifts change, the turnover status will be provided for the oncoming shift in order to maintain
peak efficiency of Gaps production environment. IBM has also included *. The following products will be used to provide console support.