This excerpt taken from the GPS 10-Q filed Jun 9, 2009.
Data Collection Methodology
*
Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.
Exhibit B.3
Gap/IBM Confidential and Proprietary Information
2
Measurement Methodology
*
Assumptions
Exclusions
*
Tools
*
Methods
*
Data Calculation Method
*
Reporting Method
*
Comments
*
Metric Number/Name:
1.1.3 North American Stores Tier 1 Help Desk Call Abandon Rate
Metric Description:
*
Source:
*
How Measured:
*
Measurement Interval:
Monthly
Reporting Interval:
Monthly
Schedule:
*
Target:
*
Data Collection Methodology
Measurement Methodology
*
Assumptions
Constraints
*
Tools
*
Methods
*
Data Calculation Method
*
Reporting Method
*
Comments
*
*
Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.
Exhibit B.3
Gap/IBM Confidential and Proprietary Information
3
Metric Number/Name:
1.1.4 North American Stores Tier 1 Help Desk Customer Satisfaction Rate
Metric Description:
*
Source:
*
How Measured:
*
Measurement Interval:
Monthly
Reporting Interval:
Monthly
Schedule:
*
Target:
*
Data Collection Methodology
Measurement Methodology
*
Assumptions
*
Constraints
*
Tools
*
Methods
*
Data Calculation Method
*
Reporting Method
*
Comments
*
*
Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.
Exhibit B.3
Gap/IBM Confidential and Proprietary Information
4
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