This excerpt taken from the GPS 10-K filed Mar 28, 2006.
End User Services Solution Description
IBMs end user services will integrate with other outsourced or internal technology elements to establish and maintain the desktop IT environment that Gap requires to meet the changing demands of its customers.
The IBM End User Services solution developed for Gap to meet the above objectives and assist in taking the Gap to the next level of end user support is logically divided into three main categories:
Further detail of each of the above categories is described herein.