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GPS » Topics » End User Services Solution Description

This excerpt taken from the GPS 10-K filed Mar 28, 2006.

End User Services Solution Description

IBM’s end user services will integrate with other outsourced or internal technology elements to establish and maintain the desktop IT environment that Gap requires to meet the changing demands of its customers.

The IBM End User Services solution developed for Gap to meet the above objectives and assist in taking the Gap to the next level of end user support is logically divided into three main categories:

 

  •   Corporate End User Services – IBM will implement a best practices support model incorporating *. Our integrated support for corporate end users consists of the following services:

 

  •   *.

 

  •   Help Desk Services for Gap corporate end users that will align with Gap business objectives through *.

 

  •   *.

 

  •   On-site Deskside and IMAC Support approach will *. IBM’s IMAC support will provide a consistent process, careful tracking and reporting, efficient provisioning of hardware and software, and higher user satisfaction by deploying IBM’s IMAC approach.

 

* Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.

 

Exhibit D.4

   Gap/IBM Confidential and Proprietary Information  

LOGO

 

  •   Centralized Workstation Engineering – IBM will provide centrally managed services of electronic software distribution, including *. As such, its services are available to *.

 

  •   Electronic Software Distribution & Provisioning will proactively manage the end user computing environment; specifically, *.

 

  •   Asset Tracking’s * processes will increase visibility of the total cost of the desktop environment; *.

 

  •   Distribution Center Support – IBM will continue to support today’s model of * on-site support using the same people managing whatever incidents and service requests that might arise.

Further detail of each of the above categories is described herein.

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