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GPS » Topics » 1.4 Hardware Installation/De-installation

This excerpt taken from the GPS 10-Q filed Jun 9, 2009.

1.4 Hardware Installation/De-installation

Supplier will perform the tasks and subtasks necessary to complete installation, testing and de- installation activities for IMAC Services as ordered by Gap *.

Supplier will perform the tasks listed below when performing IMAC Services at Gap store locations. These tasks include:

 

  a. Survey a Gap store site within the first twenty minutes of arrival time and report, to the Supplier Project Office, problems which may require standby time and incur an additional charge.

 

  b. Conduct Pre-Site Survey

 

  c. Check equipment for visible physical damage, and if evident, notify the Supplier Project Office.

 

  d. Install or de-install Store Equipment in accordance with Supplier’s standard safety practices.

 

  e. Power-on installed Store Equipment.

 

  f. Perform tests to verify installed equipment is operating properly. For this purpose installed Store Equipment shall be considered to be operating properly if the tests produce the results set forth in Gap provided instructions. In the event the testing discloses that an item of Store Equipment is not operating properly, Supplier shall promptly determine the nature of the Problem. If there is a Problem with Store Equipment, Supplier shall repair it in accordance with the terms of Attachment A Maintenance Services to this Statement of Work. Otherwise, Supplier will perform Problem determination and escalate in accordance with the manufacturers or Gap-supplied problem determination/troubleshooting instructions for such equipment, both of which are supplied by Gap.

 

  g. Notify the personnel at Supplier’s Technical Support Staff (TSS) Help Desk of tasks Supplier cannot perform during the course of the visit. Schedule a return visit if requested or deemed necessary by either Gap or Supplier’s Project Office.

 

  h. Engage Supplier’s Technical Support Staff when Software Problems are encountered.

 

  i. Place packing material in the location designated for disposal.

 

  j. Record the serial numbers of the installed and de-installed Store Equipment.
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