This excerpt taken from the GPS 10-K filed Mar 28, 2006.
12. IMPROVEMENT PLAN FOR SERVICE LEVELS
If Supplier fails to satisfy any Service Level, Supplier shall provide Gap with a written plan for improving Suppliers performance to satisfy the Service Level within *, or *, of the failure to meet the Expected Service Level or the Floor Service Level for the Service Level, which plan shall be subject to Gaps approval, not to be unreasonably withheld. Supplier shall promptly implement such plan once it has been approved by Gap.