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GPS » Topics » Mainframe Service Levels

This excerpt taken from the GPS 10-Q filed Jun 9, 2009.

Mainframe Service Levels

The Service Levels for Mainframe includes Mainframe & Subsystem Availability for the production environment, and are set forth below. Failure to meet any of the Service Levels set forth below shall be a Service Level Default.

 

Service Levels

   

Definition

   

Floor

Service Level

   

Expected

Service Level

   

Window

   

Service Level

Type as of

Effective Date

Mainframe Availability    Average availability of the production mainframes.    *    *    Monthly    *
Region Availability    Average availability of the production CICS.    *    *    Monthly    *
DBMS Availability    Average availability of the production database systems (DBMS) which includes IMS.    *    *    Monthly    *
LPAR/Domain Availability    Average availability of the production LPARs.    *    *    Monthly    *

 

 

* Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.

 

Exhibit B.1    Gap/IBM Confidential and Proprietary Information    B - 20

LOGO

 

This excerpt taken from the GPS 10-K filed Mar 28, 2006.

Mainframe Service Levels

The Service Levels for Mainframe includes Mainframe & Subsystem Availability for the production environment, and are set forth below. Failure to meet any of the Service Levels set forth below shall be a Service Level Default.

 

Service Levels

   

Definition

   

Floor

Service Level

    Expected
Service Level		    Window    Service Level
Type as of
Effective Date
Mainframe Availability    Average availability of the production mainframes.    *    *    Monthly    *
Region Availability    Average availability of the production CICS, IMS Regions.    *    *    Monthly    *
DBMS Availability    Average availability of the production database systems.    *    *    Monthly    *
LPAR/Domain Availability    Average availability of the production LPARs.    *    *    Monthly    *

 

* Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.

 

Exhibit B.1

    Gap/IBM Confidential and Proprietary Information        B - 14

LOGO

 

EXCERPTS ON THIS PAGE:

10-Q
Jun 9, 2009
10-K
Mar 28, 2006

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