GPS » Topics » Monthly Performance Review - Standing Agenda

These excerpts taken from the GPS 10-Q filed Jun 9, 2009.

Exhibit L – Monthly Performance Review – Standing Agenda

to

First Amended and Restated Master Services Agreement

March 2, 2009

This document contains confidential and proprietary information of The Gap, Inc. and IBM. Except with the express prior written permission of The Gap, Inc. and IBM, this document and the information contained herein may not be published, disclosed, or used for any other purpose.

 

Exhibit L    Gap/IBM Confidential and Proprietary Information   


Monthly Performance Review – Standing Agenda

This Exhibit L (Monthly Performance Review – Standing Agenda) of the Revised and Amended Master Services Agreement dated as of March 2, 2009 between Gap and Supplier (the “Agreement”) sets forth the standing agenda for the Monthly Performance Review meetings. The purpose of the Monthly Performance Review meeting shall be to: (i) review Supplier’s overall monthly performance against the Agreement; (ii) resolve escalated issues; (iii) review the status of key Projects; and (iv) provide a forum for strategic planning discussions and recommendations for action.

For each agenda category below, Supplier will provide, in advance of the meeting, an executive summary of Supplier’s performance in the prior month with relevant Supplier data to illustrate or support Supplier’s summary.

The Monthly Performance Review meeting shall have the following agenda:

 

1. Overall Performance

 

  A. Are the Services meeting Gap’s strategic information technology needs

 

   

Innovation Center Status

 

   

Innovation Proposals

 

   

Best Practice Introduction Recommendations

 

   

Cost/Efficiency Assessment Updates (Section 7.4 of the Agreement)

 

  B. Are the Services meeting Gap’s operational information technology needs

 

   

Service Level Review

 

   

Current Attainment/Misses

 

   

Applicable Root Cause Analysis Reviews

 

   

Financial Review

 

   

Invoice Compliance

 

   

Resource Use Variance

 

   

Non-Recurring Initiative Costs

 

  C. Transition/Transformation Status

 

   

Status against Project Plan

 

   

Critical Deliverable Status

 

  D. Project Performance

 

  E. Refresh Status

 

  F. Major Subcontractor Performance

 

2. Review/Resolve Escalated Issues

 

  A. Issue Overview

 

   

Current Status

 

   

Business Impact

 

3. Key Project Status

 

  A. Resource Use Variance

 

  B. Non Recurring Initiative Costs

 

  C. New Projects

 

4. Open Discussion

 

  A. Strategic Planning

 

  B. Recommendations and follow-on actions

 

Exhibit L    Gap/IBM Confidential and Proprietary Information    Page 2


LOGO

This excerpt taken from the GPS 10-K filed Mar 28, 2006.

Monthly Performance Review – Standing Agenda

This Exhibit L (Monthly Performance Review – Standing Agenda) of the Master Services Agreement dated as of the Reference Date between Gap and Supplier (the “Agreement”) sets forth the standing agenda for the Monthly Performance Review meetings. The purpose of the Monthly Performance Review meeting shall be to: (i) review Supplier’s overall monthly performance against the Agreement; (ii) resolve escalated issues; (iii) review the status of key Projects; and (iv) provide a forum for strategic planning discussions and recommendations for action.

For each agenda category below, Supplier will provide, in advance of the meeting, an executive summary of Supplier’s performance in the prior month with relevant Supplier data to illustrate or support Supplier’s summary.

The Monthly Performance Review meeting shall have the following agenda:

 

1. Overall Performance

 

  A. Are the Services meeting Gap’s strategic information technology needs

 

    Innovation Center Status

 

    Innovation Proposals

 

    Best Practice Introduction Recommendations

 

    Cost/Efficiency Assessment Updates (Section 7.4 of the Agreement)

 

  B. Are the Services meeting Gap’s operational information technology needs

 

    Service Level Review

 

    Current Attainment/Misses

 

    Applicable Root Cause Analysis Reviews

 

    Financial Review

 

    Invoice Compliance

 

    Resource Use Variance

 

    Non-Recurring Initiative Costs

 

  C. Transition/Transformation Status

 

    Status against Project Plan

 

    Critical Deliverable Status

 

  D. Project Performance

 

  E. Refresh Status

 

  F. Major Subcontractor Performance

 

2. Review/Resolve Escalated Issues

 

  A. Issue Overview

 

  Current Status

 

  Business Impact

 

3. Key Project Status

 

  A. Resource Use Variance

 

  B. Non Recurring Initiative Costs

 

  C. New Projects

 

4. Open Discussion

 

  A. Strategic Planning

 

  B. Recommendations and follow-on actions

 

  Gap/IBM Confidential and Proprietary Information  


LOGO

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