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GPS » Topics » Ongoing Training

This excerpt taken from the GPS 10-Q filed Jun 9, 2009.

Ongoing Training

Supplier-specific training

Supplier shall be responsible for training updates related to changes in (1) Supplier Help Desk policies and processes; (2) Knowledge Base usage; (3) telephone, pc and application operations; (4) call handling and escalation procedures, and (5) administrative responsibilities.

Gap-specific training

For changes in the Gap technical environment, new releases of software, or other non-Supplier maintained hardware, training that can be completed by Supplier in * (*) * will be provided by Supplier *.

 

 

* Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.

 

Exhibit A.10XX    Gap/Supplier Confidential and Proprietary Information    Page 25

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