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GPS » Topics » Server Service Levels

This excerpt taken from the GPS 10-Q filed Jun 9, 2009.

Server Service Levels

The Service Levels for Servers are set forth below. Failure to meet any of the Service Levels set forth below shall be a Service Level Default. The following Service Levels shall apply to Production Server Images, provided the following conditions have been met:

1.                *.

2.                *.

 

Service Levels

   

Definition

   

Floor

Service Level

   

Expected

Service Level

   

Window

   

Service Level

Type as of

Effective Date

Clustered Server Availability5    “High Availability or Clustered Systems” shall mean two or more server images that are clustered at the Operating System (OS) level that reside on physically separate hardware (for redundancy purposes) for which IBM has full responsibility for such services. Availability is measured across the entire cluster.    *    *    Monthly    *

 

* Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.

5

The * methodology for this Service Level is as set forth in Exhibit B (Service Level Agreement), Section 5.6

 

Exhibit B.1    Gap/IBM Confidential and Proprietary Information    B - 21

LOGO

 

Service Levels

   

Definition

   

Floor

Service Level

   

Expected

Service Level

   

Window

   

Service Level

Type as of

Effective Date

Server Availability6    Server Availability shall mean the availability of a server image at the Operating System (OS) level where IBM has full responsibility for such services.    *    *    Monthly    *

 

* Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.

6

The * methodology for this Service Level is as set forth in Exhibit B (Service Level Agreement), Section 5.6

 

Exhibit B.1    Gap/IBM Confidential and Proprietary Information    B - 22

LOGO

 

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