This excerpt taken from the GPS 10-Q filed Jun 9, 2009.
Service Delivery Change Management Procedures
Supplier or Gap may request changes to the SOW, Attachments, and the local transaction document (LTD). Such requests may result in a change to the charges or other terms in this SOW, Attachments, or the LTDs. All change requests will be submitted to the other Party in writing.
The change request must describe the change, the rationale for the change, and the effect the change will have to this SOW, Attachments, and the LTDs.
All submitted change requests will be accepted or rejected by mutual agreement of the Parties within * (*) * of submission, unless a different period is agreed to by the Parties or required by the Agreement, in Supplier or Gaps reasonable determination, to complete the analysis.
Unless the Parties agree to continue to address the change request at the end of * (*) *, the change request will be considered rejected.
There will be * by the Supplier for the investigation of the change request.
Upon mutual acceptance of the change(s), Supplier may prepare a written Amendment for signature by both Parties which will describe the change(s) and set forth any modifications to the terms and/or charges in the SOW and Appendices.
If the agreed to change results in a change to established procedures only, then Supplier will modify and redistribute the procedures and call flow process in lieu of a written Amendment.