This excerpt taken from the GPS 10-Q filed Jun 9, 2009.
1.131 Service Levels
Service Levels shall mean those Supplier performance criteria as set forth in the Service Level Agreement.
This excerpt taken from the GPS 10-K filed Mar 28, 2006.
* Service Levels
The Service Levels for * includes Server Support and Provisioning, and are set forth below. Failure to meet any of the Service Levels set forth below shall be a Service Level Default.