This excerpt taken from the GPS 10-K filed Mar 28, 2006.
7. SET SERVICE LEVELS
7.1
Set Service Levels shall be identified as a Set Service Level in Exhibit B.1 (Service Level Matrix).
7.2
Supplier and Gap shall observe and enforce each Service Level identified as a Set Service Level in Exhibit B.1 (Service Level Matrix) as of the first day of the second full calendar
month of the Term. In addition, for each Service Level identified as a Presumptive Service Level, from and after the first day of the first calendar month following the end of the Measurement Study Period identified in Exhibit B.1 (Service level
Matrix), the Presumptive Service Level as it may have been modified prior to such date by mutual written agreement of the Parties, shall become a Set Service Level. Supplier and Gap shall observe and enforce each Service Level as of the first day
such Service Level is treated as a Set Service Level under this Section 7 (Set Service Levels).
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