This excerpt taken from the GPS 10-Q filed Jun 9, 2009.
Severity Level Matrix
The Severity Level Matrix illustrates, with examples, the criticality of Incidents. Each
reported Incident will be assigned a severity level as defined below.
Severity Level
Description
Example
Paging/Communication
Workaround,
Resolution Times
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Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.
Exhibit A.10XX
Gap/Supplier Confidential and Proprietary Information
Page 19
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Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.
Exhibit A.10XX
Gap/Supplier Confidential and Proprietary Information
Page 20
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Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.
Exhibit A.10XX
Gap/Supplier Confidential and Proprietary Information
Page 21
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*
*
*
*
*
*
*
Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.
Exhibit A.10XX
Gap/Supplier Confidential and Proprietary Information
Page 22
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