This excerpt taken from the GPS 10-Q filed Jun 9, 2009.
Exhibit B.3 SLA Measuring Tools and Methodology
First Amended and Restated
Master Services Agreement
March 2, 2009
This document contains confidential and proprietary information of The Gap, Inc. and IBM. Except with the express prior written permission of The Gap, Inc. and IBM, this document and the
information contained herein may not be published, disclosed, or used for any other purpose.
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