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GPS » Topics » Exhibit A.5 - Statement of Work Managed Network Services

This excerpt taken from the GPS 10-Q filed Jun 9, 2009.

Exhibit A.5 - Statement of Work Managed Network Services

to

First Amended and Restated Master Services Agreement

March 2, 2009

 

This document contains confidential and proprietary information of The Gap, Inc. and IBM. Except with the express prior written permission of The Gap, Inc. and IBM, this document and the information contained herein may not be published, disclosed, or used for any other purpose.

 

Exhibit A.5    Gap/IBM Confidential and Proprietary Information   

LOGO

 

TABLE OF CONTENTS

 

          Page No.
I.    General    1
II.    Common Network Management Services    2
III.    Wide Area Network (WAN) Services    15
IV.    Remote Access Services    20
V.    Mobile Data Communications (MDC) (Wireless) Services    21
VI.    Internet Access Secure Zone * and Extranet    22
VII.    LAN Services    25
VIII.    Network Security    29
IX.    Network Administration    30
X.    Standard Voice Services    31
XI.    Call Center Services    37
XII.    Audio and Video Conferencing Services    38
XIII.    Engineering Assistance    39
XIV.    Store Network / Field Office Network Voice and Data Implementation    39
XV.    Gap Responsibilities    41
XVI.    Gap and Supplier Responsibilities For Cabling and Wiring    41

 

Exhibit A.5    Gap/IBM Confidential and Proprietary Information   

LOGO

 

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