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GPS » Topics » Supplier-specific training

These excerpts taken from the GPS 10-Q filed Jun 9, 2009.

Supplier-specific training

NA Stores Help Desk CSRs will receive * (*) * of training on (i) Supplier Help Desk policies and processes; (2) Knowledge Base usage; (3) telephone, pc and application operations; (4) call handling and escalation procedures, and (5) administrative responsibilities.

Supplier-specific training

Supplier shall be responsible for training updates related to changes in (1) Supplier Help Desk policies and processes; (2) Knowledge Base usage; (3) telephone, pc and application operations; (4) call handling and escalation procedures, and (5) administrative responsibilities.

EXCERPTS ON THIS PAGE:

10-Q (2 sections)
Jun 9, 2009

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