Enumeration of Key Risks Associated with Service Delivery
- Risk, Mitigation Strategy, Action Plan, Owner
Charges Forecast Report
12 Month Rolling Forecast of Charges
- by Service Tower
- by Variable Component
- by Non-Recurring Initiatives
Actual v. Forecast Variance Report
Aged Invoice Report
Monthly Invoice Amounts (Fixed / Variable)
- Aged Invoices
- Log of Open Billing Disputes, Status and Age of Disputes
Project Summary Report
Summary of Progress Against Projects
Discretionary Project Hours Utilization Report
Monthly Summary of utilized Non-Recurring Initiative (NRI) Project Hours under Section 26.2 (Non-Recurring Initiative Pricing) of the
- provide information by Gap Approver, Project Name, Approved Duration & Actual
Variable Resource Utilization Report
Monthly Summary of Additional Authorized Hours/FTE (NRI in addition to Section 26.2 (Non-Recurring Initiative Pricing) of the Agreement)
- by Gap Approver, Project Name, Approved Amounts
Contract Summary Report
Monthly Summary of Gap third party contracts for which Supplier is responsible pursuant to Exhibit D.8 (Existing Agreements) of the Agreement until
expiration, termination or assignment of such Gap third party contracts.
- Expiration, Renewal, Key
Sales Tax Inquiries
Open Sales Tax Inquiries Initiated by Gap
- Requested, Open, Closed
Enumeration of roll-off and turnover of Gap Transitioned Employees by role during the first contract year.
Gap/IBM Confidential and Proprietary Information
Monthly Performance Against Ongoing Customer Satisfaction Measurements (this is in the SLA Reports)
Monthly Summary of Contract Amendment
Approved, Denied, Total Closed
Disaster Recovery Plan Events
Monthly Summary of Disaster Recovery Plan Events by Geography.
Open Proposal Report
- NRI and New Service proposal activity report including:
- Proposals submitted, status, Gap and IBM owners
- Pricing alternatives proposed for each proposal including discrete and Resource
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