GPS » Topics » 1.3 Technical Support

This excerpt taken from the GPS 10-Q filed Jun 9, 2009.

1.3 Technical Support

Supplier will provide technical support for the Supplier responsibilities in this Attachment D *. The objective of this task is to provide the Supplier CSRs with the technical support they require to complete performance of IMAC Services successfully and in a timely manner.

The primary subtasks to be performed by Supplier include:

 

  a. Confirm that the Supplier CSR is onsite.

 

  b. Notify the Supplier Project Office promptly of any problems reported by a Supplier CSR.

 

  c. Notify the Supplier Project Office promptly of any visible equipment damage reported by a Supplier CSR.

 

  d. Provide Problem determination as appropriate on equipment.

 

  e. Complete Gap project-specific checklist and publish the checklists to the Supplier and Gap Project Manager or designee.

 

  f. Review, approve or make recommendations to change installation instructions and procedures provided by the Gap project manager or his or her designee.

 

  g. Review and provide changes to and updates to of the installation instructions and Supplier Integration Center integration procedures.

 

 

* Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions.

 

Exhibit A.3.1    Gap Confidential and Proprietary Information    Page 42 of 59


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  h. Remove the serial numbers of de-installed equipment from the Gap’s asset tracking database(s).
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