GIVN » Topics » Warranty and Service

This excerpt taken from the GIVN 20-F filed May 16, 2007.

Warranty and Service

          Our standard warranty for PillCam SB capsules is 14 months from the date of manufacture; for PillCam ESO capsules our standard warranty is 18 months from the date of manufacture. The warranty period for our PillCam COLON capsule will be determined once we start commercial shipments of this capsule. Our standard warranty for other components of the Given System normally extends for a period of one year from the date of the first installation at the customer’s location with the exception of the Sensor Array, which carries a limited warranty of 6 months from installation or 10 months from delivery. Generally, no warranty is provided more than 16 months from the date of shipment of the Given System to the customer. During the warranty period, we are obligated to repair or replace, at our election, every defective product.

          When a customer reports a problem with the Given System, first line service is normally provided by our own technical personnel in the territories in which we operate directly, such as the United States, Germany, France and Australia. In territories in which we operate through a distributor, the distributor is responsible for providing first line service. If our personnel in the field or our distributors are not able to resolve the problem, the defective part is shipped to our main facility in Israel for repair or replacement. Often, the defective part is replaced promptly out of a stock of spare parts we maintain in all of our direct territories. Occasionally, we are able to resolve service calls using a remote access software that allows us to

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provide maintenance and support services for our products from a remote location, including our distributor’s office, through a telephone line.

          When the warranty expires, our customers are offered the opportunity to sign a post-sale customer support contract with us. Under this contract, the customer pays a fixed amount per year in consideration for receiving our maintenance and support services. As of December 31, 2006, we had an installed base of nearly 3,500 systems worldwide, of which 1,340 were under warranty and 401 were covered by a service contract.

This excerpt taken from the GIVN 20-F filed Apr 7, 2006.

Warranty and Service

          Our standard warranty for PillCam SB capsules is fourteen months from the date of manufacture and for PillCam ESO capsules is eighteen months from the date of manufacture. Our standard warranty for other components of the Given System normally extends for a period of one year from the date of the first installation at the customer’s location with the exception of the Sensor Array, which carries a limited warranty of 6 months from installation or 10 months from delivery. Generally, no warranty is provided more than 16 months from the date of shipment of the Given System to the customer. During the warranty period, we are obligated to repair or replace, at our election, every defective product.

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          When a customer reports a problem with the Given System, first line service is normally provided by our own technical personnel in the territories in which we operate directly, such as the United States, Germany, France and Australia. In territories in which we operate through a distributor, the distributor is responsible for providing first line service. If our personnel in the field or our distributors are not able to resolve the problem, the defective part is shipped to our main facility in Israel for repair or replacement. Often, the defective part is replaced promptly out of a stock of spare parts we maintain in all of our direct territories. In 2004, we introduced a remote access software that allows us to provide maintenance and support services for our products from a remote location, including our distributor’s office, through a telephone line.

          When the warranty expires, our customers are offered the opportunity to sign a service contract with us. Under this contract, the customer pays a fixed amount per year in consideration for receiving our maintenance and support services, as well as any software upgrades of our products, free of charge. As of December 31, 2005, we had over 2,860 systems installed worldwide, of which 1,120 were under warranty and 288 were covered by a service contract.

This excerpt taken from the GIVN 20-F filed Mar 25, 2005.

Warranty and Service

      Our standard warranty for defective products extends for a period of one year from the date of the first installation at the customer's location with the exception of the Sensor Array and Battery Pack which carry a limited warranty of 6 months from installation or 10 months from delivery. Generally, no warranty is provided more than 16 months from the date of shipment of the Given System to the customer. During the warranty period, we are obligated to repair or replace, at our election, every defective product.

      When a customer reports a problem with the Given System, first line service is normally provided by our own technical personnel in the territories in which we operate directly, such as the United States, Germany, France and Australia. In territories in which we operate through a distributor, the distributor is responsible for providing first line service. If our personnel in the field or our distributors are not able to resolve the problem, the defective part is shipped to our main facility in Israel for repair or replacement. Often, the defective part is replaced promptly out of a stock of spare parts we maintain in all of our direct territories and many of the territories in which we operate through a distributor. In 2004, we introduced a remote access software that allows us to provide maintenance and support services for our products from a remote location, including our distributor's office.

      When the warranty expires, our customers are offered the opportunity to sign a service contract with us. Under this contract, the customer pays a fixed amount per year in consideration for receiving our maintenance and support services, as well as any upgrades of our products, free of charge. As of December 31, 2004, we had approximately 2,290 systems installed worldwide, of which 739 were under warranty and 323 were covered by a service contract.

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