ICTG » Topics » Employees

These excerpts taken from the ICTG 10-K filed Mar 16, 2009.

Employees

Management believes that a key driver of our success is the quality of our employees. We tailor our recruiting and training techniques toward the industries we serve. As part of the setup of each client program, service representatives receive a detailed review of each program in which they are to participate along with training regarding the background, structure and philosophy of the client that is sponsoring the program. As of December 31, 2008, we employed approximately 18,000 people. Except for our employees in Argentina, none of our employees are currently represented by a labor union. We consider our relations with our employees to be good.

Employees

Management believes that a key driver of our success is the quality of our employees. We tailor our recruiting and training techniques toward the industries we serve. As part of the setup of each client program, service representatives receive a detailed review of each program in which they are to participate along with training regarding the background, structure and philosophy of the client that is sponsoring the program. As of December 31, 2008, we employed approximately 18,000 people. Except for our employees in Argentina, none of our employees are currently represented by a labor union. We consider our relations with our employees to be good.

Employees

FACE="Times New Roman" SIZE="2">Management believes that a key driver of our success is the quality of our employees. We tailor our recruiting and training techniques toward the industries we serve. As part of the setup of each client program,
service representatives receive a detailed review of each program in which they are to participate along with training regarding the background, structure and philosophy of the client that is sponsoring the program. As of December 31, 2008, we
employed approximately 18,000 people. Except for our employees in Argentina, none of our employees are currently represented by a labor union. We consider our relations with our employees to be good.

STYLE="margin-top:18px;margin-bottom:0px">Clients

We target those companies
that we believe have the greatest potential to generate recurring revenue to the Company based on their ongoing customer management needs. At December 31, 2008, we provided our services to over 150 clients.

STYLE="margin-top:12px;margin-bottom:0px; text-indent:4%" ALIGN="justify">Our clients typically enter into multi-year contractual relationships that may contain provisions for early contract terminations. The
pricing component of a contract is often comprised of a base service charge and separate charges for ancillary services. Our services are generally based upon per-minute or hourly rates. On occasion, we perform services for which we are paid
incentives based on performance.

 


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For the year ended December 31, 2008, one of our customers, Rogers Communications,
Inc., comprised 10% of our revenue. For each of the years ended December 31, 2007 and 2006, there were no customers which comprised more than 10% of our revenue. For the years ended December 31, 2008, 2007 and 2006, our top ten customers
accounted for 47%, 49% and 48% of our total revenue, respectively.

Employees

FACE="Times New Roman" SIZE="2">Management believes that a key driver of our success is the quality of our employees. We tailor our recruiting and training techniques toward the industries we serve. As part of the setup of each client program,
service representatives receive a detailed review of each program in which they are to participate along with training regarding the background, structure and philosophy of the client that is sponsoring the program. As of December 31, 2008, we
employed approximately 18,000 people. Except for our employees in Argentina, none of our employees are currently represented by a labor union. We consider our relations with our employees to be good.

STYLE="margin-top:18px;margin-bottom:0px">Clients

We target those companies
that we believe have the greatest potential to generate recurring revenue to the Company based on their ongoing customer management needs. At December 31, 2008, we provided our services to over 150 clients.

STYLE="margin-top:12px;margin-bottom:0px; text-indent:4%" ALIGN="justify">Our clients typically enter into multi-year contractual relationships that may contain provisions for early contract terminations. The
pricing component of a contract is often comprised of a base service charge and separate charges for ancillary services. Our services are generally based upon per-minute or hourly rates. On occasion, we perform services for which we are paid
incentives based on performance.

 


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For the year ended December 31, 2008, one of our customers, Rogers Communications,
Inc., comprised 10% of our revenue. For each of the years ended December 31, 2007 and 2006, there were no customers which comprised more than 10% of our revenue. For the years ended December 31, 2008, 2007 and 2006, our top ten customers
accounted for 47%, 49% and 48% of our total revenue, respectively.

These excerpts taken from the ICTG 10-K filed Mar 17, 2008.

Employees

Management believes that a key driver of our success is the quality of our employees. We tailor our recruiting and training techniques toward the industries we serve. As part of the setup of each client program, service representatives receive a detailed review of each program in which they are to participate along with training regarding the background, structure and philosophy of the client that is sponsoring the program. As is

 

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typical in our business, most of our service representatives are part-time or temporary employees. As of December 31, 2007, we employed 19,006 people, most of whom were part-time or temporary employees. Except for our employees in Argentina, none of our employees are currently represented by a labor union. We consider our relations with our employees to be good.

Employees

Management
believes that a key driver of our success is the quality of our employees. We tailor our recruiting and training techniques toward the industries we serve. As part of the setup of each client program, service representatives receive a detailed
review of each program in which they are to participate along with training regarding the background, structure and philosophy of the client that is sponsoring the program. As is

 


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typical in our business, most of our service representatives are part-time or temporary employees. As of December 31, 2007, we employed 19,006 people,
most of whom were part-time or temporary employees. Except for our employees in Argentina, none of our employees are currently represented by a labor union. We consider our relations with our employees to be good.

STYLE="margin-top:18px;margin-bottom:0px">Clients

We target those companies
that we believe have the greatest potential to generate recurring revenue to the Company based on their ongoing direct sales and customer service needs. At December 31, 2007, we provided our services to over 150 clients.

STYLE="margin-top:12px;margin-bottom:0px; text-indent:4%" ALIGN="justify">Our customer care clients typically enter into multi-year contractual relationships that may contain provisions for early contract
terminations, while we generally operate under month-to-month contractual relationships with our telesales clients. The pricing component of a contract is often comprised of a base service charge and separate charges for ancillary services. Our
services are generally based upon per-minute or hourly rates. On occasion, we perform services for which we are paid incentives based on completed sales.

FACE="Times New Roman" SIZE="2">For each of the years ended December 31, 2007, 2006 and 2005, there were no customers which comprised more than 10% of our revenue. For the years ended December 31, 2007, 2006 and 2005, our top ten customers
accounted for 49%, 48% and 48% of our total revenue, respectively.

This excerpt taken from the ICTG 10-K filed Mar 9, 2007.

Employees

Management believes that a key driver of our success is the quality of our employees. We tailor our recruiting and training techniques toward the industries we serve. As part of the setup of each client program, service representatives receive a detailed review of each program in which they are to participate along with training regarding the background, structure and philosophy of the client that is sponsoring the program. As is typical in our business, most of our service representatives are part-time or temporary employees. As of December 31, 2006, we employed 20,019 people, of which 19,108 were part-time or temporary employees. Except for our employee base in Argentina, none of our employees are currently represented by a labor union. We consider our relations with our employees to be good.

 

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This excerpt taken from the ICTG 10-K filed Mar 6, 2006.

Employees

Management believes that a key driver of our success is the quality of our employees. We tailor our recruiting and training techniques toward the industries we serve. As part of the setup of each client program, service representatives receive a detailed review of each program in which they are to participate along with training regarding the background, structure and philosophy of the client that is sponsoring the program. As is typical in our business, most of our service representatives are part-time or temporary employees. As of December 31, 2005, we employed 16,174 people, of which 12,888 were part-time or temporary employees. None of our employees are currently represented by a labor union. We consider our relations with our employees to be good.

This excerpt taken from the ICTG 10-K filed Mar 16, 2005.

Employees:

 

Management believes that a key driver of our success is the quality of our employees. We tailor our recruiting and training techniques toward the industries we serve. As part of the setup of each client program, service representatives receive a detailed review of each program in which they are to participate along with training regarding the background, structure and philosophy of the client that is sponsoring the program. As is typical in our business, over 94% of our service representatives are part-time employees. As of December 31, 2004, we employed 13,851 people, of which 13,135 were part-time employees. None of our employees are currently represented by a labor union. We consider our relations with our employees to be good.

 

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