INFS » Topics » Service

These excerpts taken from the INFS 10-K filed Mar 16, 2009.

Service

Our global service solutions include, but are not limited to, a mix of outsourced and in-house call center and Internet customer support, factory repair, authorized service center repair, accessories, service parts, remanufactured projectors, technology upgrade program, warranty extension contracts, service contracts, service-related training, service engineering and technical publications (including service guides, technical bulletins and user guides). Design and consulting support is available for our authorized product integration resellers.

Our in-house service organization has personnel in Wilsonville, Oregon, Almere, The Netherlands and Singapore. We are currently consolidating our service organization in Almere within our Singapore office. In addition, we utilize a third party organization to assist with first level customer support for certain customer service calls. Factory repair is performed by our contract manufacturing partners as well as in partnership with UPS Supply Chain Solutions in the U.S. and The Netherlands, and PCS Peripherals Pte Ltd in Singapore and China.

In addition, we maintain a network of approximately 90 Authorized Service Centers worldwide. InFocus provides training and resources to this network in order for them to provide warranty, product repair, technical support and training to their local resellers and end-user customers.

Customers have access to technical specialists who answer application and hardware questions via telephone, email or the worldwide web. All products are covered by a warranty for parts and labor with varying terms depending on the product and geography. Extended service agreements are available for purchase.

Service

STYLE="margin-top:6px;margin-bottom:0px">Our global service solutions include, but are not limited to, a mix of outsourced and in-house call center and Internet customer support, factory repair, authorized
service center repair, accessories, service parts, remanufactured projectors, technology upgrade program, warranty extension contracts, service contracts, service-related training, service engineering and technical publications (including service
guides, technical bulletins and user guides). Design and consulting support is available for our authorized product integration resellers.

Our in-house
service organization has personnel in Wilsonville, Oregon, Almere, The Netherlands and Singapore. We are currently consolidating our service organization in Almere within our Singapore office. In addition, we utilize a third party organization to
assist with first level customer support for certain customer service calls. Factory repair is performed by our contract manufacturing partners as well as in partnership with UPS Supply Chain Solutions in the U.S. and The Netherlands, and PCS
Peripherals Pte Ltd in Singapore and China.

In addition, we maintain a network of approximately 90 Authorized Service Centers worldwide. InFocus provides
training and resources to this network in order for them to provide warranty, product repair, technical support and training to their local resellers and end-user customers.

FACE="Times New Roman" SIZE="2">Customers have access to technical specialists who answer application and hardware questions via telephone, email or the worldwide web. All products are covered by a warranty for parts and labor with varying terms
depending on the product and geography. Extended service agreements are available for purchase.

This excerpt taken from the INFS 10-K filed Mar 12, 2008.

Service

Our global service solutions include, but are not limited to, a mix of outsourced and in-house call center and Internet customer support, factory repair, authorized service center repair, accessories, service parts, remanufactured projectors, technology upgrade program, warranty extension contracts, service contracts, service-related training, service engineering and technical publications (including service guides, technical bulletins and user guides). Design and consulting support is available for our authorized product integration resellers.

Our in-house service organization has personnel in Wilsonville, Oregon, Almere, The Netherlands and our Singapore corporate offices. In addition, we have outsourced our U.S. call center function to a third party provider in India. Factory repair is performed in partnership with UPS Supply Chain Solutions in the U.S. and The Netherlands, as well as in partnership with PCS Peripherals Pte Ltd in Singapore and China.

In addition, personnel in approximately 90 Authorized Service Centers worldwide are trained by us to provide warranty, product repair, technical support and training to their resellers and end-user customers.

Customers have access via telephone and email in the U.S., Europe and Asia or the worldwide web to technical specialists who answer application and hardware questions. All products are covered by a warranty for parts and labor with varying terms depending on the product and geography. Extended service agreements are available for purchase.

This excerpt taken from the INFS 10-K filed Mar 12, 2007.
Service
Our global service and solutions include: a mix of outsourced and in-house call center and internet customer support, factory repair, authorized service center repair, accessories, service parts, remanufactured projectors, warranty extension contracts, service contracts, service-related training, service engineering and technical publications (including service guides, technical bulletins and user guides). Design and consulting support is available for our authorized product integration resellers.

Our in-house service organization has facilities in Wilsonville, Oregon; Amsterdam and Singapore. In addition, we have outsourced our U.S. call center function to a third party provider in India.  The transition to India took place in the second half of 2006. Factory repair is performed in partnership with UPS Supply Chain Solutions in the United States and The Netherlands, DEX in Ireland and a network of authorized service providers in Asia Pacific and China.

In addition, personnel in approximately 90 Authorized Service Centers worldwide are trained by us to provide warranty, product repair, technical support and training to their resellers and end-user customers.

Customers have access via telephone and email in the United States, Europe and Asia or the worldwide web to technical specialists who answer application and hardware questions. All products are covered by a warranty for parts and labor with varying terms depending on the product and geography. Extended service agreements are available for purchase. Examples of enhanced service programs offered for purchase include product loaner programs to support end users while products are being repaired.

This excerpt taken from the INFS 10-K filed Jun 26, 2006.

Service

Our global service and solutions include: call center and Internet customer support, factory repair, authorized service center repair, accessories, service parts, remanufactured projectors, warranty extension contracts, service contracts, service-related training, service engineering and technical publications (including service guides, technical bulletins and user guides). Design and consulting support is available for our authorized product integration resellers.

7




Our service organization has facilities in Wilsonville, Oregon; Amsterdam and Singapore. Factory repair is performed in partnership with UPS Supply Chain Solutions (United States and Netherlands), DEX (Ireland) and PCS (Asia Pacific and China).

In addition, personnel in approximately 45 Authorized Service Centers worldwide are trained by us to provide warranty, product repair, technical support and training to their resellers and end-user customers.

Customers have access via telephone and email in the United States, Europe and Asia or the worldwide web to technical specialists who answer application and hardware questions. All products are covered by a warranty for parts and labor with varying terms depending on the product and geography. Extended service agreements are available for purchase. Examples of enhanced service programs offered for purchase include product loaner programs to support end users while products are being repaired.

These excerpts taken from the INFS 10-K filed Mar 4, 2005.
Service

Our global service and solutions include: call center and Internet customer support, factory repair, authorized service center repair, accessories, service parts, remanufactured projectors, warranty extension contracts, service contracts, service-related training, service engineering and technical publications (including Service Guides, Technical Bulletins and User Guides). Design and consulting support is available for our authorized product integration resellers.

10




Our service organization has facilities in Wilsonville, Oregon, Amsterdam and Singapore. Factory repair is performed in partnership with UPS Supply Chain Solutions (United States), DEXE (Ireland) and PCS (Asia Pacific).

In addition, personnel in approximately 160 Authorized Service Centers worldwide are trained by us to provide warranty, product repair, technical support, and training to their resellers and end-user customers.

Customers have access via telephone and email in the United States, Europe and Asia or the worldwide web to technical specialists who answer application and hardware questions. All current products are covered by a warranty for parts and labor with varying terms depending on the product and geography. Extended service agreements are available for purchase. Examples of enhanced service programs offered for purchase include product loaner programs to support end users while products are being repaired.


 

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